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See if you are our next:
**CUSTOMER SERVICE REPRESENTATIVE - (Remote - English/French/Spanish)**
Do you have a passion for helping people and striving to provide them excellent customer service while making a difference in their lives? If so, LASIK MD is for you
A career at LASIK MD means being part of one of the best managed companies in Canada, constantly at the cutting edge of medical technology. LASIK MD is always finding new ways to create a work environment that helps its teams grow and thrive professionally and who has the well-being of its employees at heart.
**A look at your benefits**:
- You get 3 weeks of vacation, 4 personal days for unforeseen events, and 3 additional days during the Holiday season.
- You benefit from group insurance, including Telemedicine and an Employee Assistance Program.
- You have a group RRSP with an employer contribution.
- You can benefit from a free LASIK procedure and friends & family discount.
- You are a member of one of Canada’s Best Managed Companies.
- You start with a **competitive salary at $17.61 per hour** as well as a monthly **bonus of up to 20%** of your monthly salary based on key performance indicators.
- You have the possibility of working 4 days per week (variable day off)
- **You’ll get a $1,000 signing bonus plus your weekends off**:
- You will work in a friendly working environment and paid training.
- You will get the chance to work from the comfort of your own home (we are in hybrid mode temporarily, with presence in the office once a month, and will provide computer equipment and installation at home)
- You will get the opportunity to grow: At LASIK MD, there are many opportunities to expand your career.
- You will work in our modern offices directly accessible by metro, train and bus in the heart of downtown Montreal.
- You will be able to benefit from recognition programs, awards, prizes and contests
- You can count yourself part of a GREAT team
**Your tasks at a glance**:
- You will respond to incoming interactions from our new and existing patients.
- You will provide unparalleled customer service to book and or modify appointments, update patient files, answer questions about the pre
- and post-operative process.
- You will answer chat boxes and be active on our social media pages.
- You will ensure that patients have all the information they need to have a memorable experience.
**A clear view of your assets**:
- You possess eagerness to provide professional customer service with a caring, empathic and energic attitude.
- You have customer service experience (required; call center experience an asset).
- You are perfectly bilingual, spoken and written (French and English, **Spanish an asset)**.
- You already have experience in LIVE E-chat (an asset).
- You have a good ability to adapt to change and are a fast learner.
- You are comfortable working with computer software and internet browsers.
- You have a proven ability to perform multiple tasks simultaneously.
- You are available to work a flexible schedule **Monday to Friday from 8:00 a.m. to 8:00 p.m.**:
- You are available for **training of 4 weeks, Monday to Friday (9 a.m. to 3 p.m.).**:
- You are eligible to work in Canada. (If you have a work permit, it must be valid for a minimum of 12 months).
**From our point of view**:
We are committed to fostering an inclusive work environment and building a team of employees who are energized by their diversity. Beyond the CV, we are above all looking for all round awesome individuals. We look forward to communicating with you
