Digital Tools and IT Specialist

**Digital Tools and IT Specialist**
**Part-time | Onsite | Vancouver, BC**

**About the Role**

This is a part-time position (15 hours/2 days per week) offered as a 6-month contract to start. The role is remote-friendly and may be extended or expanded based on the evolving needs of the organization. We value transparency and want applicants to be aware of the current scope and potential for growth within the role.

The Digital Tools and IT Specialist supports the organization’s digital infrastructure by managing and optimizing program websites, collaborative platforms, and digital tools. This role ensures that teams are equipped with effective, secure, and user-friendly digital systems that enhance productivity and program delivery.

The specialist provides day-to-day support, training, and troubleshooting while also implementing best practices in cybersecurity. They also act as the primary coordinator for CRM management, supporting staff and collaborating with the Data & Insights team to align data systems with organizational needs.

**Reports to**: Executive Assistant & Strategic Partner

**Salary Range**: $30-$35 per hour
**Location**: Vancouver, BC

**Schedule**: Part-time (16 hours per week, onsite)

**Key Responsibilities**

**1. Platform & Website Management**
- Maintain, update, and optimize program and campaign websites (e.g., WordPress).
- Manage digital tools used across teams (e.g., LMS, CMS, project management platforms).
- Ensure digital platforms are secure, functional, and aligned with organizational workflows.
- Oversee the phased transition of website responsibilities from external provider, ensuring documentation and continuity.

**2. CRM Management**
- Serve as the internal lead for the organization’s CRM platform (e.g., Salesforce, Keela, HubSpot).
- Handle CRM user setup, permission management, and general configuration.
- Maintain data hygiene and ensure consistent, structured data capture across teams.
- Support staff with CRM-related tasks such as tagging, segmentation, and workflow setup.
- Coordinate with the Data & Insights team to align CRM usage with reporting, evaluation, and data governance practices.
- Liaise with CRM vendors or consultants for technical support and customizations.

**3. Digital Tool Setup & Support**
- Evaluate, procure, and configure digital tools based on evolving team needs.
- Create and manage user accounts, ensuring correct access levels and tool integrations.
- Provide onboarding and training for staff on new tools or system updates.
- Offer responsive technical support and act as the first point of contact for troubleshooting issues.
- Implement a simple internal help desk ticketing process and triage incoming request; escalate issues to external provider per defined scope.

**4. Staff Enablement & Knowledge Sharing**
- Develop and maintain internal user guides, tutorials, and FAQs.
- Deliver just-in-time training sessions or quick demos to help staff use digital tools more effectively.
- Promote consistent, confident use of tools across teams.

**5. Cybersecurity and Digital Safety**
- Implement cybersecurity best practices including secure access, MFA, password protocols, and data privacy measures.
- Monitor digital tools for risks or suspicious activity and act quickly on issues.
- Conduct periodic digital safety awareness refreshers for staff.
- Support compliance with digital data standards (e.g., PIPEDA) and ensure safe data handling practices.
- Coordinate with external IT providers for advanced cybersecurity support.

**6. Vendor and IT Liaison**
- Act as the point of contact for digital tool vendors and IT service providers.
- Escalate complex issues or platform bugs as needed.
- Stay informed on technology trends and recommend new solutions or updates to existing tools.
- Collaborate with external IT providers throughout the transition period and coordinate technical responsibilities based on the organizations IT transition plan.

**Qualifications**
- Highly tech-savvy with experience managing digital tools in a nonprofit, education, or program-delivery setting.
- Minimum 3-5 years of experience in a digital systems, IT support, or technology coordination role, ideally within a nonprofit or small to medium sized organisation.
- Familiar with CRMs, CMS platforms, learning management systems, and collaboration tools. Preferred platforms include Salesforce, Keela, HubSpot, WordPress, Microsoft Office etc.
- Excellent communicator, capable of translating tech issues into clear, helpful guidance.
- Knowledgeable in platform-level cybersecurity and digital safety practices with proven working knowledge of multi-factor authentication (MFA), secure access management, and data privacy compliance.
- Experience implementing or managing a basic internal help desk ticketing system.
- Proven ability to work independently and manage competing priorities with mínimal supervision.
- Demonstrated success in triaging, resolving and escalating IT support issue