IT Operations Analyst

YuJa is looking for a passionate individual to play the role to join our Internal Operations Team to play the role of an IT Operations Analyst within our Toronto office. Our team is passionate, excited about growth opportunities, and very creative. We are looking for people who are like-minded in vision and can also contribute to the diverse thinking our team requires.

**About Us**

YuJa is a leader in enterprise video solutions. Our products harness the power of video to educate, engage, inspire, and collaborate. We serve organizations of all sizes, within all sectors, including higher-ed, K-12, government, healthcare, non-profit, and corporate delivering engaging video experiences. Our portfolio includes products for lecture capture, live streaming, media management, video conferencing, video test proctoring, digital asset management, and enterprise accessibility. We have legal headquarters in Delaware with primary U.S. offices in Silicon Valley, California, and Canadian offices in Toronto.

**About the Role**
As an IT Operations Analyst, you will be responsible for assisting and supporting with the following:

- Managing and configuring SaaS systems such as Google WorkSpace, NetSuite, OneLogin, Bamboo, Atlassian (Jira), Salesforce, Freshworks. Not required to be proficient in all.
- Provide front-line on-site internal IT support including daily IT operations for server and network maintenance, hotline & deskside support, equipment maintenance, and service provisioning for internal staff.
- Work with other departments to understand their needs and find ways to assist/improve their processes with IT solutions.
- Help find and implement new ways to improve our cybersecurity posture and ensure compliance with security standards.
- Performing troubleshooting through diagnostic techniques and pertinent questions
- Responsible for PCs, printers, and related equipment (monitor, keyboard, mouse, hard drive, etc.)
- Installing and upgrading windows and software
- Diagnose and resolve technical hardware and software issues
- Perform other duties upon request

**About You**
- 2 years of experience as an IT Help Desk/Support Technician
- Experience setting up systems from scratch
- Experience working with MacOS is a plus
- Hands-on experience working with a ticketing system, preferably Jira
- Experience writing SQL queries
- Salesforce CPQ Configuration experience is a major plus
- Experience administering systems in an enterprise network environment, requiring knowledge of TCP/IP and OSI models, DNS, DHCP, and other network services and protocols
- Working knowledge of PowerShell would be an asset
- Flexible personality with a positive and can-do attitude
- Possess good verbal and written communication skills and the ability to multitask
- Possess CompTIA A+ or relevant technical certifications - an asset

**Why you'll love working here**
- Competitive Base Salary
- Comprehensive health, vision and dental benefits which are 100% employer-paid
- Flexible work hours to help create an ideal work/life balance
- Paid sick days
- Company provided snacks and drinks
- Employee recognition activities and rewards such as gift cards, employee of the week, etc.
- Continuous learning opportunities to promote personal and professional growth
- On-the-job experience with senior-level business leaders
- YuJa is recognized by Forbes multiple times as one of the best start-up employers in Canada.

**How to Apply**

YuJa is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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