Translation Quoter Specialist

**About Us**:
Alexa Translations is a leading translation service provider that helps the world’s largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach their business goals is the foundation of our success.

We have built best-in-class Artificial Intelligence (AI) machine translation technology that is specifically trained for the Canadian legal and financial markets. It delivers complex, industry-specific translations with unprecedented quality and unmatched speed.

**About the Role**:
As a Translation Quoter Specialist, your job duties include working collaboratively with Business Development, Client Success team members, and clients to develop business solutions/opportunities, establishing and maintaining client relationships through communication and technical expertise. In this collaborative role, you will build off of a deep understanding of our business offerings as well as the needs of our clients.

**Responsibilities**:

- Monitor incoming requests and pending quotes to ensure each step is completed within the time frames of our company policy.
- Receive and review inbound quote requests and contact clients to gain a better understanding of project scope and requirements.
- Fully responsible for the life of the “quote”
- Liaise with internal and external departments as required to deliver accurate quotes/proposals to the client.
- Coordination with the Linguistic Operations team during the pre-sale stage to ensure optimum results throughout the project once approved.
- Quote follow-up to show client care increase win rates and proactively address any objections from clients.
- Handle client objections, provide appropriate solutions and alternatives within the time limits; and follow up to ensure proper closure.
- Identify product expansion, up-sell and cross-sell opportunities within existing accounts and communicate them to the internal/external sales team (directors and managers).
- Keep track of quote metrics (response times, client satisfaction, etc.) through the use of Client Relationship Management (CRM) tools and other systems.
- Build and maintain relationships with clients by providing excellent customer service and support
- Help develop proposals and respond to RFPs or RFQs
- Attend industry events

**Requirements**:

- 2+ years in Project Management, **particularly in the translation/localization industry**.
- Technical, communications, or SaaS industry experience
- Experience dealing with middle managers and senior managers in client/partner relationships
- Working knowledge and proficiency using CRM software (Salesforce, Hubspot, etc.)
- Superior organizational skills - able to work on multiple projects simultaneously, meet tight deadlines, manage changing priorities, and work under pressure.
- Very strong work ethics and interpersonal skills are essential to develop trusted relationships.
- Able to work on multiple projects simultaneously, meeting tight deadlines, managing changing priorities, and working under pressure.
- Organized, analytical, and methodical with strong attention to detail.
- Process-driven to ensure that the sales cycle is optimized and client retention is maximized
- Excellent written and verbal communication skills in English and French
- Ability to work independently and as part of a team.
- Above-average listening skills and experience in building relationships with high-profile startups and businesses in the most senior ranks

**Education**:

- College diploma, university degree, or equivalent
- Bilingual (English/French) preferred

**Hours of Work**:

- Alexa Translations hours of operation are 9:00 am - 5:30 pm EST Monday to Friday.

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