Operations Manager

**Sierra Supply Chain Services** (formerly known as Eastern Meat Solutions) is a long-established supplier of value driven protein solutions to the food processing and distribution sector. Established in 1967, the organization has evolved along with the industry to offer progressive, competitive, and forward-thinking solutions. Our purpose is to simplify supply chain services and provide expanding value to the protein sector. The team provides product knowledge, market insight, regulatory expertise, and comprehensive protein supply chain services to reduce the costs of production, mitigate supply side risk and simplify supply chain requirements.

An integral part of the value offering for our clientele is the Sierra Custom Foods Facility. Created in 2012 this facility provides value added solutions for poultry, beef and pork. The service offerings include blast freezing; tempering; grinding; sizing; slicing; trimming; et al. Our clients demand for these services continues to evolve and expand. Value added solutions for our clients are key to the success of this business unit.

At Sierra we focus on our** **key values**:
**Growth and Learning **_Expanding capabilities_

**Open Mindedness **_Curiosity leads to understanding_

**Communication **_Constant, clear and cooperative_

**Accomplishment **_Celebrate success_

**Responsibility **_The buck stops here_

**Teamwork **_Stronger together_

**Service **_Others before self_

Our clients understand our** **brand promise** **is built upon** **three key attributes**:
**Reliability **_- _**_We consistently and reliably provide supply chain services that ensure manufacturing efficiency and expanding value to our customers._

**Trust **_- _**_We are supply chain leaders who provide product knowledge, regulatory expertise, comprehensive protein supply chain services that maximize operational efficiency, mitigate supply side risk, and simplify the supply chain process._

**Capabilities**_ - _**_Client-specific, unique and customized solutions: market knowledge; processing value add (trim/size/slice/grind); logistics; blast/tempering; client unique Sierra scorecard (e.g. exceed 98% on time/volume/spec)_

**About the Role**:
The **Operations Manager** is responsible for customer service and order management at the warehouse. This position manages the customer relationships, complaints, quality metrics, KPIs ensuring all SLAs are met as per the requirements. This position is also the lead for process improvement and organizational projects.

**What you will Focus on**:
**Customer Relationship Management**:

- Building and maintaining relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Main contact for local stakeholders, customers, partners, and trade associations etc.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest services in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Collaborating with Confed regarding Customer Orders Management.
- Ensure Reporting and updates of Customer Metrics achieving customer satisfaction.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.

**Project Leadership & Analytics**:

- Project leadership, implementation, or special projects as assigned.
- Participate in cross-functional Continuous Improvement and Six Sigma projects.
- Working closely with various parts of the business and the Inventory and Quality Manager around the planning and implementation of key supplier projects within the new customer /vendor onboarding and seasonal spikes in outbound.
- Automation of data collection and reporting
- Creating reports and analytics in dashboards to ensure decision making based on data.
- Coordination with major stakeholders for process enhancement in terms of efficiency in the warehouse and order delivery.
- Produce reports related to the Warehouse efficiency and utilization.
- Analyze analytics related to warehouse KPIs versus financial results.

**Order Management & Scheduling**:

- In charge of the daily inbound and outbound calendar.
- Manage the changes in the schedule and investigate claims.
- Troubleshooting order processes and derivation of possibilities for enhancement.
- Monitoring and evaluation of all order issues.
- Process imports as well as exports orders and the respective shipping processes with prioritization of different shipments.
- Responsible for making sure that service delivery processes are implemented by monitoring of performance, and other service delivery improvements within Operations.

**Service and Quality**:

- Reviews and evaluates statistic from Outbound, 3rd Party Warehousing and areas to ensure that all functions are meeting key service and quality metrics.
- Present current and future needs per data research in conjunction with key stakeholders within the organization to plan appropriately in t