Volunteer Recruitment

**_Volunteer Recruitment & Mentorship Coordinator_**

For over 50 years Distress Centre has served Calgary and Southern Alberta, providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night.

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What to expect in the role:_**

**Job overview**

The Volunteer Recruitment & Mentorship Coordinator assists in fulfilling the strategic goals of the Distress Centre by ensuring continuous recruitment of qualified and engaged volunteers. Additionally, the role is responsible for engaging volunteers and staff mentors through participation in the Mentorship program. This position will also provide support for recruitment and selection of practicum students seeking placement at the Distress Centre.

**Primary Duties**

This is not an exhaustive list of duties but meant to give you a sense of what you’ll be doing on a regular basis. Other related duties may be required.

**Volunteer Recruitment (40%)**
- Track applicants throughout the recruitment process and keep all applicants informed of their status and outcomes.

**Mentorship Program Support & Oversight (30%)**
- Internally recruit and train mentors to participate in the program.
- Assign Mentors & Mentees to one another, with the goal of creating mutually beneficial relationships.
- Monitor & evaluate Mentorship Program activities, reporting findings to leadership.
- Using a strengths based approach, recognize and celebrate Mentors and Mentees for both small wins and milestone achievements, (creating a culture of recognition and appreciation).

**Practicum Student Recruitment & Support (20%)**
- Work with the institutions as assigned to create and maintain values aligned relationships.
- Create practicum student files and ensure that all mandatory requirements are met and documents have been received.
- Recruit practicum supervisors and assign students to supervisors.

**Administration (10%)**
- Complete outcomes reporting with attention to detail in alignment with agency needs and deadlines.
- Create and maintain individual files and filing systems for Volunteers and the Mentorship Program.
- Support cross department collaboration as related to Volunteer recruitment and engagement.

**Hours of work and conditions**
- General working hours are 9am - 5pm, however we ask for some flexibility to work the occasional evening and weekend as needed.
- This position will require shifts to be completed on-site at Distress Centre with the possibility of some remote work in the future.

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What you bring to the role:_**

**Qualifications/Experience**
- Related University degree or diploma, and 2 or more years of related experience; or combination of formal education and experience.
- Experience in the not-for-profit sector is an asset.
- Knowledge of Volunteer Recruitment and engagement trends and best practices.

**Skills/Abilities**:

- Intermediate proficiency with the Microsoft Office suite including Word, Excel, Outlook, PowerPoint, Teams, and SharePoint.
- Strong interpersonal skills and high emotional intelligence.
- Strong communication skills, both written and verbal.
- Ability to work independently, set priorities, and meet deadlines in a fast-paced environment.
- Organizational and problem solving skills with a keen attention to detail, a high degree of accuracy, and excellent time management skills.
- Ability to maintain effective, cooperative working relationships with other staff and volunteers.
- Ability to engage stakeholders both inside and outside the agency and maintain good working relationships.
- Ability to research, assimilate, organize, analyze and summarize information.

**Core Competencies**:

- ** Client/Service Centred Work** - you make clients the ultimate focus of our agency, team, and individual choices and actions.
- ** Partnerships, Relationships, & Teamwork** - you build and maintain productive, collaborative working relationships within and across groups, both internally and externally, to accomplish our common goals.
- ** Communication** - you clearly convey information and ideas through a variety of media in a way that engages the audience and helps them to understand and inviting dialogue and inciting action where appropriate.
- ** Diversity, Equity & Inclusion** - we build and sustain an inclusive work environment where all individuals are welcomed, supported, respected, and valued for their unique experiences, perspectives, talents, and contributions.
- ** Change Management** - you maintain your team and personal effectiveness when being impacted by changes within the organization.
- ** Self-Management** - you take responsibility for yourself and your actions.

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What Distress Centre has to offer:_**
- Opportunity to work for an organization that’s making a difference in our community
- A great working environment with supportive colleagues
- Opportunities for learning and mentorship, including paid development days and a staff