Volunteer Experience Supervisor

Why should you join our team?

YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city.

Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address the needs of our community including connection and belonging, physical and mental wellbeing, child-care support, language instruction, affordable tutoring and more. We also ensure that no one is turned away, lowering financial barriers for youth, adults and families through the generous donations of our community. This impact takes place across our 7 health and wellness facilities, 6 childcare centres, 2 outdoor camps and 12+ community programs, empowering people of all ages and life stages to belong, grow, thrive and lead.

Volunteer Experience Supervisor
YMCA Calgary

**Salary**: $46,663.00/year - $58,328.00/year
Start Date: Immediately

You can make an impact in the community - locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers:

- Complimentary YMCA Calgary membership including a linked membership for dependent children;
- Comprehensive health and dental benefits. Premiums paid in full by the Association;
- Pension or student loan repayment plan with specified contribution matched by the Association;
- Anniversary flex day and gifts given to celebrate each year of employment;
- Program discounts;
- Ongoing leadership development and opportunities;
- Leadership award opportunities;
- Scholarship opportunities;
- Paid recertification and training.

What qualifications are we looking for?

Qualifications and skills include:

- Diploma or degree in Volunteer Engagement, Human Resources, or a related field, or an equivalent combination of education and experience in human services and volunteer management.
- 1-3 years of experience in volunteer management, human resources, or program coordination (non-profit sector experience preferred).
- Proven commitment to equity, diversity, and inclusion.
- Comprehensive understanding of the volunteer engagement cycle, including recruitment, training, supervision, and recognition.
- Passion for supporting volunteers and fostering meaningful community impact.
- Proven leadership and team collaboration skills.
- Proficiency with Office 365 (SharePoint, OneDrive, Excel, Word); experience with Better Impact is an asset.
- Excellent communication skills to engage and support staff in managing volunteer teams.
- Ability to guide, motivate, and empower volunteers for success in their roles.
- Detail-oriented, organized, and skilled in building strong interpersonal relationships.
- Ability to provide three professional references upon request.
- Evidence of a clear Police Information Check

What does this role look like at YMCA Calgary?

Duties and Responsibilities include:
Volunteer Engagement and Support:

- Serve as the primary volunteer resource for staff, promoting volunteer involvement across the organization.
- Build strong relationships with Integrated Leadership Team (ILT), department coordinators, supervisors, managers, and external stakeholders.
- Provide expertise on volunteer recruitment, onboarding, placement, supervision, scheduling, and recognition.
- Match volunteers with roles that align with their skills and ensure proper orientation and role-specific training.

Program Development and Compliance:

- Support workforce planning and compliance for all volunteer programs in collaboration with ILT and department supervisors.
- Ensure volunteer certifications, files, and database records are accurate and up-to-date.
- Drive participation in the annual Volunteer Engagement Survey and support action planning based on results.

Stakeholder and Community Engagement:

- Maintain relationships with external organizations, including non-profits, post-secondary institutions, and community service agencies.
- Represent YMCA Calgary at career fairs, conferences, and community outreach events.

Recognition and Administration:

- Implement daily, monthly, quarterly, and annual volunteer recognition programs.
- Participate in the annual giving campaign and coordinate volunteer-driven initiatives.

What qualities do we look for in YMCA Calgary Staff and Volunteers?

Our diverse team of staff and volunteers are committed to making a positive impact in the community. In addition, they model and are committed to the following competencies:
Developing Self and Others: Developing people with a view toward present and future capacity.
Building Purposeful Relationships: Relating to people authentically with their best in mind.
Creating a Culture of Community: Gathering people to purpose and vision.
Making Intentional Impact: Intending to make a difference every day.
Innovating: Ability to know your environment, initiate and respond effectively to