General Manager

**Why Choose House of Knives**:

- **Culture**: Become a part of our family-owned business that values everyone, fostering an inclusive work environment emphasizing teamwork, respect, and open communication.
- **Opportunity**: Be a big fish in a small pond and be an impact player with opportunity to not just grow but to make a difference and leave a mark.
- **Competitive Compensation**: Enjoy a highly competitive salary package, extended health benefits, and recognition for hard work and dedication.
- **Flexibility**: Prioritize work-life balance with flexible hybrid work options, allowing you to manage personal and professional commitments. Primarily work from home with visits to stores, vendor partners and trade shows internationally.

**Your Responsibilities**:

- **Overall Accountability**: Lead business operations, including revenue generation, expense management, people management, operational effectiveness, safety, and customer service.
- **Leadership**: Lead, mentor, coach, and develop our Executive team and all employees, fostering a family atmosphere and customer-centric culture.
- **Strategic Planning**: Develop and execute strategies aligned with the organization's long-term goals.
- **Collaboration**: Work with the Executive Team to identify and implement strategies to improve business and bottom-line results.
- **Policy Enforcement**: Develop, promote, and enforce consistency with policies and procedures.
- **Performance Management**: Develop, track, and monitor KPIs, communicating results and ensuring accountability within the team.
- **Budget Management**: Create, manage, and oversee budgets and forecasts, tracking expenses to achieve annual goals.
- **Sales and Profit Accountability**: Direct responsibility for sales and profit performance, ensuring goals are met.
- **Talent Management**: Source, recruit, and retain high-performing talent through continuous feedback and coaching.
- **Productivity Standards**: Maintain exceptional productivity standards through impeccable process management and be forward thinking in how we can utilize tools and technologies to excel in your role.

**Skills You Bring**:

- Ideal but not required, University degree and or professional certification or equivalent courses.
- Minimum of five years' related retail management experience (as a general manager or similar role in customer service).
- Minimum of 3 years' related experience related to eCommerce, from marketing, sales, analytics & data interpretation, etc
- Proven track record of managing people, operations, executing a plan, and delivering profitable results.
- Good business acumen, financial skills, and previous P&L accountability.
- Solid understanding of field operations, purchasing, finance, commerce, and marketing.
- Dynamic leader with integrity, excellent communication, problem-solving, and interpersonal skills.
- Ability to identify, develop, and capitalize on business opportunities.
- Demonstrated ability to lead, coach, motivate, and develop a geographically diverse team while holding them accountable.
- Strong change management skills with the ability to execute a plan.
- Passionate and approachable team player who inspires.
- Ability to prioritize, multitask, and manage changing priorities.
- Valid driver’s license and ability to meet travel requirements.
- Occasional travel is required for the role.

Pay: $120,000.00-$150,000.00 per year

**Benefits**:

- Extended health care
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: Hybrid remote in Burnaby, BC V5C 3M2