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Student Technical Advisor
44 minutes ago
**Location**: Brampton East Campus
**Employment Type**: Full-time/Permanent
**Schedule**: Monday-Sunday, open availability
**Salary**: $42,000/yr
**About us**
Academy of Learning Career College (AOLCC) is seeking a highly qualified Student Technical Advisor to join our team of education professionals for our Brampton East Campus. As a Student Technical Advisor, you will play a critical role in the success of our college in helping to our adult learners achieve their goals
We are looking for an individual who are passionate about education, possess a recognized Degree or Diploma, and have a strong background in academic, IT, and customer service competencies. As a Student Technical Advisor at AOLCC, you will be responsible for creating a welcoming environment that supports independent learning activities while providing personalized one-on-one support to our learners.
**Position Overview**
As a Student Technical Advisor at AOLCC Brampton East, you will play a pivotal role in enhancing the student experience by providing technical support and ensuring seamless access to our Integrated Learning System (ILS). This hybrid position combines in-person and remote work, offering flexibility while maintaining a strong campus presence.
**Key Responsibilities**
- Student Support: Assist students with account setup, login issues, and navigation of the ILS platform.
- Exam Proctoring: Serve as a proctor for NACC exams, ensuring a secure and standardized testing environment.
- Technical Troubleshooting: Address and resolve IT-related issues, including problems with LDB, Typing Trainer, and student laptops.
- Weekend Coverage: Provide weekend support to Learning Coaches, ensuring continuous assistance for students.
- Online Exam Assistance: Offer support to students during online examinations, addressing any technical challenges promptly.
**Required Skills and Qualifications**
- Technical Proficiency: Strong IT skills, with the ability to troubleshoot software and hardware issues.
- Communication: Excellent verbal and written communication skills to effectively assist students and collaborate with staff.
- Customer Service Experience: Previous experience in a customer service role is an asset.
- Flexibility: Willingness to work weekends as required to support campus operations.
- Empathy and Problem-Solving: Ability to approach challenges with empathy and a solution-oriented mindset.
**Personal Attributes**
- Empathetic: Understands and addresses student concerns with compassion.
- Problem-Solver: Demonstrates initiative in identifying and resolving issues.
- Self-Motivated: Capable of working independently, especially during remote workdays.
- Team Player: Collaborates effectively with colleagues to achieve common goals.
- Resilient: Maintains composure and effectiveness under pressure.
- AOLCC is an equal opportunity employer and encourages women, Aboriginal people, person with disabilities and member of visible minorities to apply. We seek to hire individuals with diverse characteristics, background and perspectives. We strongly believe that world class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion and disabilities but enrich itself through these differences._
- AOLCC is committed to providing employment accommodations in accordance with Ontario Human Rights Code, and Accessibility for Ontarians with Disabilities Act, 2005 (AODA). AOLCC will provide accommodations to job applicants with disabilities throughout the recruitment process, please notify us and we will work with you to meet your needs._
