Assistant Manager

The Assistant Manager is an integral part of the management team and is responsible for working in collaboration with the management team by providing outstanding customer service as per company standards, generating sales, merchandising and general upkeep of the store’s cleanliness and appearance. In the absence of the General Manager and Store Manager, the Assistant Manager, must have the ability to oversee all store operations including: opening and closing the store, providing sales and customer service leadership to employees and project the company's culture and image through both excellent customer service and strong visual presentation techniques. The Assistant Store Manager supports the Store Manager in employee growth and development by building rapport with all team members. The Assistant Store Manager will manage and implement company policies and procedures, while supporting daily operations; including staff management, inventory management and business analytics. The position will report directly to the Store Manager.

**Main responsibilities include**:

- Actively participating in store walk throughs with the General Manager and District leaders to ensure consistency in the quality of service, operation and visual execution;
- Ensuring that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service; and building a positive repore with all customers who enter the stores
- Supporting the Store Manager in ensuring company standards are followed in accordance with the employee manual and creating a climate of trust and respect within the team; leading by example
- Performing related duties as directed by the Store Manager

**Daily Cash Responsibilities**
- Process customers’ transactions through our POS system
- Respond to any customer inquiries or concerns as they arise
- Participate and support an environment of genuine customer connection
- Maintain the cleanliness of our cashier stations and behind-the-counter areas
- Compliance with all company policies and operating procedures
- Maintain a professional appearance, demeanor, and attitude at all times
- Refer customers with medical needs to our medical membership program

**Key Holder/Management responsibilities**
- Open and/or close the store following all outlined security procedures
- Access/put away till floats, assisting cashiers with opening and closing their tills
- Balance all tills, reporting details to management through outlined procedures
- Assist with cash drops throughout the day, double checking amounts to ensure accuracy
- Ensure that the break schedule is followed
- Maintain good communication with the Store Manager/General Manager
- Ensure all cashiers are maintaining clean stations and following sanitation protocols
- Assist with inventory and intake of products, whenever asked

**Qualifications**:

- Ability to stand for extended periods, and walk up/down stairs throughout the shift
- Able to lift up to 50lbs
- 2+ years of retail sales experience an asset
- A strong cannabis knowledge and a passion for working in the industry is an asset
- Friendly and outgoing team player with a positive attitude
- Strong customer service, communication and interpersonal skills
- Ability to multitask in a fast paced environment
- Experience with cash handling and POS systems
- Ability to pass a criminal background check
- Available to work weekends and holidays
- Open/Flexibile Availability is an asset

**Benefits**:

- Competitive wages above industry standard
- Health and wellness coverage
- Education opportunities
- Employee discounts
- Performance bonuses
- Staff parties and events

**To be in consideration for this position, applicants must submit both a cover letter and resume demonstrating how they meet the necessary qualifications.**

**Experience**:

- Retail Management: 1 year (preferred)

Note: This job description is intended to provide a general overview of the position. It is not intended to be an exhaustive list of all responsibilities, skills, or qualifications associated with the role.

Pay: From $23.50 per year

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Overtime
- Weekends as needed

Application question(s):

- Are you available to work weekends?

**Experience**:

- Retail management: 1 year (preferred)

Work Location: In person