Associate General Manager

Job Description:
**Associate General Manager**

**Amica Unionville**

**Full Time, Permanent**

At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. We are committed to enriching the lives of seniors now and as their needs change, and offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options. Established in 1996, we own and operate over 30 residences in British Columbia, and Ontario, and continue to grow in select markets.

Find out how you can become part of a team where you belong and make a real impact every day.

**A day in the life of an Associate General Manager**:
You will assist the General Manager with management of day-to-day operations within the residence. You will help with the execution of business strategies, plans and programs. As the Associate General Manager, you will be responsible for not only your department but another department or two in the building. The decision as to which departments you will oversee will be based on the needs of the business. This could include wellness and care, culinary, maintenance, administration, or life enrichment You will act on behalf of the General Manager in their absence and participate in the manager on duty rotation as well as responding to any emergencies that may arise.

Flexibility is critical. You will be available to travel within a reasonable distance to experience operations in other Amica residences, stretch real life skills and provide assistance filling in during a GM’s absence at another residence.

**Other duties include**:

- Collaborate with other department leaders on various business objectives.
- Learn, assist with achieving and assist with reporting on the residence’s budget.
- Support the recruitment process within the residence, supporting posting, prescreening, selection and onboarding best practices.
- Conduct informative tours of the residence to families, potential residents, general public, and others as required.
- Identify and effectively solution questions/concerns from residents, their families and team members.
- Support consistent adherence to company policies, programs, procedures, and best practices in each functional area.

**How do I qualify?**

You must have:

- Three to five years of proven leadership success of a minimum of one department in a senior living residence leading teams with strong customer focus.
- Ability to work flexible hours (some evenings and weekends will be required).
- Willingness to travel to experience various operational environments as required.

**What we are looking for**:

- Excellent interpersonal skills with the ability to motivate and collaborate. This includes but is not limited to residents, families, team members and regional support team members.
- Superior oral, written and listening communication skills.
- Demonstrated ability to develop others and mentor their career growth.
- Ability to provide effective, constructive feedback.
- Experience with creating developmental/performance improvement plans, and demonstrated follow through.
- Strong financial acumen and understanding of metrics.
- Ability to create strategies aligned with organizational plans and deliver on measurable objectives.
- An independent, self-starting leader who excels in a team environment.
- Demonstrated passion and drive for improvement.- Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted._

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