Aftermarket Sales Manager

We are seeking a dedicated, ambitious, and enthusiastic Aftermarket Sales Manager with an entrepreneurial drive who is eager to grow in a fun, dynamic work environment.

Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.

**PERKS AND BENEFITS**
- Base Salary
- Car Allowance
- Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance and more
- Pension plan
- Opportunities for advancement and ongoing professional development
- State-of-the-art training facilities

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Reporting to the Branch Manager, the Aftermarket Sales Manager is responsible for the Aftermarket Sales Department, to ensure customer satisfaction with the services provided through Parts and Service. The Aftermarket Sales Manager will establish department goals, personnel development, financial performance, and the day-to-day function of the sales staff calling on the customer base. Design and/or review and implement sales policies and programs. The following roles report to this position: Aftermarket Sales Representative.
- Develop business plans for the department and department personnel. Observe and direct the personnel in the department to meet and exceed these plans.
- Assist in time management, territory management, and account management daily with employees reporting to this position.
- Review Accounts Receivable, ensuring payment for the parts and services provided. Sales of certain products available through other departments could be included, but only as it pertains to the promotion of parts and service.
- Making calls, riding with department personnel to make observations and provide direction is a daily occurrence.
- Plan, conduct and participate in sales meetings.
- Plan account strategy with department employees individually or with other managers.
- Confer with Parts and Service Manager(s) and factory personnel as necessary. Coordinate activities among other managers, insuring good communications with other personnel and departments.
- Review and approve quotations, service contracts, parts consignments and other sales related functions as required.
- Maintain direct contact with current Branch and National Accounts at their locations. Guide and direct personnel in customer service in these key accounts, complex situations, irate customer, or other extraordinary situations.
- May maintain primary relationship with selected accounts.
- May design and/or oversee the implementation of a program for specific customer(s).
- Select, train, develop, and counsel direct reports.
- Travel on sales calls with salespeople to discuss approaches and performance.
- Conduct training on products and techniques with individuals and groups.
- Direct or participate in any complex personnel situation, including termination with the assistance of Human Resources.
- May develop and/or oversee marketing and promotional programs such as mailings and sales contests.
- Prepare budget for Branch Manager and revise as necessary.
- Track financial performance, identify variances, and take appropriate actions.
- Perform other duties as assigned.

**KNOW HOW & EXPERIENCE**
- A four-year university degree is desirable for this position.
- Valid driver’s license required.
- Five to seven years of sales experience preferred.
- Excellent communication and interpersonal skills required and demonstrated customer relations ability.
- Demonstrated problem solving and decision-making skills, excellent organizational and planning skills.

**Please note that we currently require all new hires to complete a criminal reference check to be eligible for employment.**

We are an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Crown Lift Trucks Canada will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require to ensure your equal participation.

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