Ilsc Student Services Coordinator

**Role**: Student Services Coordinator (Korean speaking)

**Location**: Toronto, ON

The **Student Services Coordinator** is a full-time, salary position with 37.5 hours of work per week. The position will begin with daytime hours, Monday to Friday, but hours may vary and require flexibility.

**Duties and Responsibilities**

**Administration Assistance**:

- Ensures excellent customer service
- Completes a broad range of database related tasks, including registering students, creating invoices, and processing payments.
- Oversees creation, management and updating of all documents for ILSC and Greystone College including school contracts, student intake reports and other forms
- Supports on student graduation including the preparation of graduation reports, and creation/distribution of diplomas and transcripts
- Responsible for connecting with Senior Management to check compliance related to admin, such as contracts, school policies, procedures, enrollment documentation, academic files, etc.
- Follows up with student Study Permits (ILSC & GSC) and Work Permits (GSC)
- Collaborates with registration team regarding pending students
- Supports the accounting and finance team through scanning invoices, collecting payments and coordinating required documents/procedures
- Assists Student Service Manager with assigned tasks and projectsOther administration duties/tasks as required

**Student Advising**:

- Provides advising assistance to students on their study plans, and extending to ILSC, GSC or partner programs
- Helps current students with any questions or issues they have on non-academic areas
- Assists with enrolling students into new programs or extensions
- Liaises with agents on problem solving student matters

**Essential Qualifications, Skills, and Attributes**:

- Bilingual (English and Korean)
- Undergraduate degree
- Experience in an ESL environment an asset
- Works well under pressure in a fast-paced environment
- Strong communication skills, especially with ESL learners and other departments
- Positive attitude, ability to multitask, and willingness to learn
- Proactive problem-solving and critical thinking skills
- Friendly, professional, confident, and culturally sensitive
- Strong organizational and time management skills

**Contact Information**

**About ELS, ILSC & Greystone College**

A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing educational experiences in Canada, Australia, and India, some of the world’s most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include 8 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, Adelaide and Perth, Australia.

In early 2022, ILSC Education Group joined forces with ELS Education Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners, across the USA.
- Our mission is to provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs._

**Our Core Values**
- **_ PASSION:_** To enrich & transform people’s lives
- **_INNOVATION:_** To evolve through creativity & diversity
- **_RESPECT:_** To treat everyone with compassion & dignity
- **_COLLABORATION:_** To build community & achieve more together
- **_INTEGRITY:_** To act responsibly & ethically in everything we do

ELS, ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity and Affirmative Action employers. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.