IT Auxiliary Support and Social Media Coordinator

Description: The ILSC Toronto / Greystone Toronto IT Auxiliary Support and Social Media Coordinator role is an on-campus, dual role. This is a -month contract with the possibility of extension.  IT Auxiliary Support Role: Reporting to the Manager, Systems Technology, this role works with the systems support team. Responsibilities included coordination with key members on the Systems Support team to manage local hardware, software and IT infrastructure at campus where this role physically resides. This role requires one to be organized, motivated, and able to communicate at all levels within the organization. He/she will be able to translate business needs into technical solutions for the client groups and will apply a practical mindset when recommending solutions and coordination with fellow team members on the Systems Support team. Your scheduled hours for this role will be hours per day, Monday to Friday, : AM to : PM ( hours per week).  Job Duties:  Identifies issues staff are having with hardware, software and resolves where possible. Acts as the primary local escalation point to the Systems Support team. Logs into the ServiceDesk ticket management system to review, resolve, and or escalate tickets for local campus Participates in the evaluation, recommendation, piloting, testing and launch of new hardware, software and apps Participates in various IT initiatives, helpdesk/desktop projects and research assigned. Is the liaison with the Systems Team and primary communication point to local staff during major production issues, upgrades, or scheduled downtime. Ready to research questions using online searches, manuals, publications and variety of resources including other IT staff and vendors to troubleshoot and answer customer questions. Manages, maintains and improves technical documentation. Coordinates with vendors and service providers for in-warranty hardware replacement and service. Follows standard guidelines to install and configure new equipment and peripherals, moving and updating equipment for regular replacement and to accommodate staff moves and changes. Think outside the box to help improve processes, implement new technologies, and develop innovative solutions. Builds positive relationships – works to build or maintain effective relationships or networks with internal or external partners whose cooperation is important to present/future success. Team-oriented and shows initiative and creativity. Essential Qualifications, Skills, and Attributes:  Experience with Microsoft Windows /, Office products & , Apple OSX Windows Active Directory User and Computer Administration desirable  MS Exchange/Outlook user account administration Experience with in a hybrid platform desirable  Familiar with media streaming devices and systems  Able to prioritize expectations and recognizes when issues/events may affect delivery  Continually seeks opportunities to increase customer satisfaction and deepen client relationships Proficient in English – both oral and written Ability to work independently and in a team Dedicated, professional approach with a proven customer focus Social Media Coordinator Role: The Social Media Coordinator role is an integral member of the social media team in Toronto, liaising with the Student Services department, teachers, managers and ILSC and Greystone College students in an effort to create, record, document and post social media content for school activities, moments, and events. Your hours for this role will be flexible, between Monday to Friday depending on the content cycle worked before or after your scheduled IT hours, totaling hours per week. Job Duties:  The role will require someone who is adaptable and comfortable working across different areas in the IT and SM fields. In addition to possessing these skills, a successful candidate for this role will be a strong communicator with excellent organizational skills and the ability to multitask.  Research audience preferences and discover current trends;   Liaise with the student services team to stay updated on local events and content-rich opportunities. Accompany teachers and students on chosen activities, attend scheduled school events, strategically place yourself in content-rich areas of the school at various times to capture unplanned content;  Create engaging text, image and video content;   Design posts to sustain readers’ curiosity and create buzz;  Measure web traffic;  Stay up-to-date with changes in all social platforms ensuring maximum effectiveness  Commit to the pre-planned posting schedule, considering web traffic and customer engagement metrics;  Oversee social media accounts’ layout;  Suggest new ways to attract funds, such as promotions and competitions.  Essential Qualifications, Skills, and Attributes: Strong communication skills Multi-tasker with strong attention to detail Excellent organizational and computer skills Strong problem-solving and critical thinking skills Collaborative and adaptable Knowledge of social media and marketing contents A self-starter who works well individually and in groups Education and Experience Required:  Post-secondary education preferredExperience in social media and customer service, preferably in an international environment