Dental Scheduling Coordinator

Are you someone who takes pride in doing things right, connecting with people, and staying organized—even when it’s busy?

**At K Smiles Dental Care**, we don’t just book appointments—we build trust, relieve stress, and help patients feel seen, heard, and cared for. We're looking for a **Dental Scheduler** who thrives in a high-paced environment, loves engaging with people, and wants more than just a job. We want someone who’s hungry to grow, pays attention to detail, and leads with integrity.

If health and wellbeing matter to you—not just for patients, but in your own life—you’ll feel at home here. We believe that taking care of others starts with taking care of ourselves and each other.

**Your Role - The Voice of Patient Experience**

You'll be the first point of contact for many of our patients. You’ll help them feel confident about their care and clear about what to expect.

Your daily responsibilities include:

- **Making 80+ outbound calls/day** to schedule appointments and follow-ups (checkups, cleanings, treatments).
- **Answering questions** about services, availability, and policies with warmth and professionalism.
- **Verifying insurance info** and assisting with treatment scheduling and financial options.
- **Managing the schedule** to maximize efficiency for our doctors and team.
- **Maintaining accurate records** and handling data entry with care and confidentiality (PIPEDA-compliant).
- **Collaborating with reception and clinical staff** to ensure seamless patient flow.

**Who You Are**

You're not just looking for a role—you’re looking for the _right_ role. You take initiative, communicate clearly, and genuinely care about people.
- **2+ years** in a customer-facing role (dental, medical, call centre, hotel, etc.)
- A natural **people person** who listens, explains clearly, and builds rapport quickly.
- **Fast on the keyboard** (35+ WPM), organized, and tech-savvy.
- Able to **prioritize** under pressure, solve problems, and stay calm when it’s busy.
- You **do what you say you’ll do**, and care about doing it well.
- You prioritize **health, wellbeing, and high standards**, both personally and professionally.
- Available for shifts that include:

- Monday & Wednesday: 12 PM - 8 PM
- Tuesday & Thursday: 10 AM - 6 PM
- Friday: 9 AM - 1 PM
- Saturday: 9 AM - 1 PM

**Why Join Us?**

We’re more than a dental office—we’re a growing team with a clear mission**:patient care done with heart and precision**. We value clarity, compassion, and consistency. When you join us, you’ll get:

- **Career growth & mentorship** - Learn, grow, and expand your skills in a supportive, structured environment.
- **A team that values your wellbeing** - We prioritize a culture of respect, work-life balance, and emotional wellness.
- **Perks** - Dental & health benefits, paid time off, retirement savings, and a team that truly supports one another.

**How to Apply**

**“Dental Scheduler Position - [Your Name]”**
We’d love it if you included a few lines on **why this role and this clinic are the right fit for you**.

At K Smiles Dental Care, we believe _your smile is your power_. If you're ready to bring integrity, focus, and warmth to a team that values all three—**we’d love to meet you.**

Pay: $20.00-$24.00 per hour

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- On-site parking
- Paid time off
- RRSP match

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

Expected start date: 2025-09-01