Technical Counselor

2 days ago

Toronto, Canada Info-Tech Research Group Full time

**Description**

We are seeking a Technical Counselor to advise, guide and provide insights to Infrastructure & Operations Leaders. The main objective is to assist these leaders in delivering improved results by optimizing their practice and general decision making, mitigating risk, and addressing the struggles and challenges they face on the path to professional excellence.

**Responsibilities**:

- Provide Technical Counsel and oversight exclusively to 17-19 clients within any 12-month period of time cultivated or assigned.
- Ability to participate in unstructured value-based client conversations and create new methods for a client’s success.
- Provide confidential and professional advising to our members in-person, telephonically, as well as digitally through Video Conferencing
- Evaluate members’ needs and work with them to set objectives and develop a strategy/work plan within the terms and conditions of the members’ agreement.
- Embrace Info-Tech Research Group culture of continuous learning by participating in on-going self and industry development activities.
- Provide proactive thought leadership and new ideas not “asked for” on behalf of the client’s membership.
- Participate in regular communication / support / education and participation with Sales Leadership and Account Directors to account planning and support efforts.
- Leverage ITRG and 3rd party assets to deliver on promises within the memberships.
- Diagnose member value expectations pain points and connect them with appropriate Info-Tech Research Group product solutions.
- Build strong relationships with the clients’ peers and important stakeholders to provide experiences that are tailored to the clients’ objectives and culture.

**Experience**:

- Possess a minimum of 15 years of professional IT experiences at multiple organizations at leadership positions in Infrastructure & Operations.
- Acquired experience in five or more of the following areas:

- Service Desk
- Incident, Change & Asset Management
- End-User Device Management
- Communications, Collaboration & Telephony
- Core Infrastructure & Data Center
- Cloud Infrastructure
- Resilience: DRP & BCP
- Infrastructure & Operations Management
- Solid people relationship skills; operational and systems development skills
- Ability to coordinate complex service delivery models and respond to diverse needs of a variety of key-stakeholders
- Exceptional customer service focus, high professionalism, and adherence to ethical principles of conduct
- Strong communication and organizational skills, self-starter
- Ability to adhere to members and Info-Tech Research Group core value as a trusted executive.
- Strong verbal, written, facilitation and presentation skills
- Experience in Data Modelling & Architecture tools such as Sparx Enterprise Architect, Erwin, Archi, LeanIX is considered beneficial.
- Ability to travel approx. 25% of the time, as needed and obtain a TN1 Visa
- Must be available for after-hours work periodically to service APAC clients.

**_ Info-Tech Research Group of companies_**_ is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process._

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