Student Advisor

**About Durham College**:
Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the GTA’s Top 100 employers.

The college offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, justice, media, art and design.

With a focus on experiential learning, DC graduates are known for having the skills and knowledge employers need. More than 104,000 alumni represent the college, both locally and around the world.

Serving the Durham Region and Northumberland County communities for over 50 years, with campuses in Oshawa and Whitby, the college offers over 12,500 full-time post-secondary and apprenticeship students access to more than 145 full-time post-secondary programs - including four honours bachelor degrees and nine apprenticeship programs. Led by over 1,860 full
- and part-time staff, DC has an estimated annual economic impact of more than $913 million on Durham Region.

**DUTIES AND RESPONSIBILITIES**:
The role of academic student advising at Durham College is integral to student success. Student advisors support student academics, refer at-risk students to appropriate resources, collaborate with faculty and/or administration on student issues, meet with parents, and participate in student recruitment events, and formulate detailed academic plans to meet students’ individual needs.

**Provides Academic Guidance by**:

- Supporting students by developing academic plans and meeting with non-standard students.
- Referring students to college resources, e.g., study skills workshops, health and wellness, peer tutoring.
- Providing information for students transferring to other programs
- With student consent, meeting with parents/external agencies to explain student’s academic status, academic policy, student rights and responsibilities, academic options.
- Advocating for students in student success related matters, for example, with the dean/associate dean in exceptional matters or with the professor and/or program team.
- Ensuring timely and accurate information is provided upon request and communicated in an efficient, professional, and customer focused manner
- Assisting in verifying and updating some portions of student records.
- Informing students of academic choices, such as part-time versus full time options and communicates processes with both Registration and Admission related inquiries.
- Informing Continuing Education students of post-secondary equivalent courses.
- Meet with students, parents, faculty, and various service areas through platforms such as MS Teams, Skype, and Zoom.
- Meet with international students and must have a strong understanding of visa/study permit guidelines, including full-time and part-time status requirements.

**Provides Administrative Services by**:

- Identifying courses with high failure rates and recommending offering through continuing education.
- Registering students using Banner.
- Confirming student eligibility for field placement.
- Assisting with the review of graduation status, as required.
- Compiling data from student audits to determine course offerings needed for spring/summer session.
- Running reports for review and action by the Associate Dean.
- Sending out student communication regarding upcoming deadlines.
- Assisting with Program Guides.
- Assisting with special projects such as collecting and summarizing data.
- Providing office support.
- BDMS - Banner Document Management Systems

**Participates in school related events/meetings by**:

- Assisting with student recruiting by participating in events such as Open House events, Student Orientation, and Student Services Events.
- Attends divisional meetings and other school meetings, as appropriate.
- Student Advisors conduct regular group meetings and invite various college representatives to discuss policies/procedures/practices to ensure currency.
- Other related duties as assigned.

**QUALIFICATIONS**:

- A minimum of a 3-year diploma or degree in a relevant field with a strong emphasis on human relations and interpersonal communications skills.
- A minimum of 5 years of work experience in an academic office environment with a focus on student interaction and service.
- Knowledge of post secondary programs and policies is essential.

**Required Skills**:
Payband: I; Starting Rate: $ 38.01; Four Year Rate: $44.05

Required Experience

Hours: 35 hours per week (1) one hour lunch; Mon - Fri (8:30 am - 4:30 pm;)

Reporting To: Associate Dean, Faculty of Media, Art & Design