Client Care Manager

I Have A Chance Support Services Ltd.

**Client Care Manager (CCM) - 14-month Maternity coverage**

**Job type: Full-time - 14-month contract**

**Compensation: $60,000 - $65, 000**

**Shift & Schedule: Monday to Thursday 8:30 am to 4:00 pm - Friday 8:30 am to 2:30 pm. Additional hours may be needed.**

**Location: Stony plain, AB.**

**ABOUT US**:
I Have a Chance Support Services Ltd. (IHACSS) is an accredited, community-based organization providing supported living to individuals with disabilities and complex needs. We are deeply committed to empowering individuals facing mental illness and disabilities to achieve independence through personalized support and inclusive community engagement.

**At IHACSS, we believe**:

- Every person is unique and has something to offer.
- Every person deserves dignity, value, and respect.
- Everyone should have the opportunity to experience what the world has to offer.

**We strive to**:

- Enhance individual abilities and facilitate personal growth.
- Inspire pride, accomplishment, and well-being.
- Create environments that foster independence and quality of life.

**WHY CHOOSE IHACSS**:
Join our nurturing and inclusive team and enjoy a deeply rewarding career while contributing to the growth and development of others. IHACSS provides:

- A collaborative, inclusive work culture
- Paid in-house training and continuous learning opportunities
- Comprehensive health care coverage, dental benefits, & drug plan paid by employer
- Emergency travel medical benefits
- Employee Assistance Program (EAP) - including Lumino Health Virtual Care
- Business casual dress code and free on-site parking
- Paid Time Off
- Paid vacation entitlements
- Company events and travel opportunities in Northern Canada
- Opportunities for advancement in a growing organization

**Role Overview**:
The Client Care Manager (CCM) is a role responsible for coordinating various aspects of client support, ensuring that the specific needs and preferences of individuals are met. The CCM acts as a key point of contact for clients and their families, providing support and guidance as needed. They work closely with healthcare professionals and other staff members to develop and implement care plans tailored to everyone. Additionally, the CCM monitors the quality of care provided, addresses any client-related issues that arise, and continually seeks ways to improve service delivery. The CCM oversees care planning, staff development, and compliance with organizational and contractual standards while ensuring a nurturing and therapeutic environment.

This role combines leadership, advocacy, crisis intervention, and direct support work in a dynamic, hands-on environment

**SUPPORTING INDIVIDUAL IN CARE PROGRAMS AND WELLNESS**
- Maintain a working knowledge of each individual in care and a professional relationship based on respect and dignity
- Provide oversight and develop in-house programs in collaboration with the Support Home Supervisor
- Encourage and facilitate individuals to achieve success in their Individualized Care Plans (ICP)
- To support individuals to be safe within their home and in the community and to identify and deal with any concerns and crisis situations
- To support individuals to understand their personal rights, the rights of others, how their behavior impacts others, and how to identify and report situations of suspected abuse
- To support an individual’s freedom of belief, faith, religion, and culture and assist individuals to practice these as desired
- To support individuals in the development of healthy and positive relationships
- To support community inclusion and to assist individuals to become active, valued, and contributing to members of the community
- To assist individuals in understanding, problem solving, and the development of skills
- Ensure all medical appointments and health concerns are followed through and documented accordingly
- Provide crisis intervention and physical support as trained and certified in. Role-model appropriate skills and support employees to develop skills
- Engage in post-incident debrief with individuals in care and employees
- Develop a professional relationship with individuals in care through relationship building and active engagement regularly

**Leadership Support**
- Ensure staff provide holistic support, including household management, health, finances, and active community participation.
- Provide in-the-moment coaching and skill-building opportunities for employees.
- Foster a respectful, collaborative workplace by modeling professional and healthy behaviors.
- Support and guide staff in adhering to policies, procedures, and expectations.
- Backfill Client Care Manager vacancies as needed and aid with on-call duties.
- Promote a positive, respectful workplace culture aligned with IHACSS Mission, Vision, and Values.
- Promptly address and report situations of suspected abuse, discrimination, or harassment.
- Collaborate with team members and s