Operations Manager

**Hotel Operations Manager**

**Residence inn by Marriott Vaughan**

We are looking for a dynamic, experienced, high energy, Hotel Operations Manager who is passionate about bringing positive energy to the workplace daily.

The Hotel Operations Manager is responsible for all aspects of operations at the hotel and provides support to the General Manager.

Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations and maximize full potential with a balanced focus on hotel’s profitability, guest experience, and employee satisfaction.

**DUTIES AND RESPONSIBILITIES**:

- Assist the General Manager in day-to-day operations.
- Assigns duties to Department Heads and observes performance to ensure adherence to hotel policies and established operating procedures.
- Provides training to staff and Department Heads.
- Monitor and respond to Guest feedback on Trip advisor, OTA's etc. and internal surveys
- Receives and resolved or assists the General Manager in resolving guest concerns and oversees the service recovery process.
- Selects or assist in the selection of hotel staff and completes all new hire paper works.
- Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
- Maintains accurate records including cash flows sheet, guest credit limit, direct billing, accounts receivable aging reports
- Assists General Manager during staff meetings
- Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
- Ensure full compliance to hotel operating controls, policies, procedures and service standards.
- Ensures the objectives and goals of Hotel and property owners work together to achieve property positioning and success.
- Builds owner confidence through proactive communication, setting and managing expectations and delivering solid business results.
- Assist General Manager in wage scale surveys and ensures employee wages are following company and industry salary guidelines.
- Performs daily, weekly and monthly property inspections.
- Ensures property, grounds, physical plant and work areas maintained to a high standard.
- Builds strong working relationships and communications with hotel staff, Department Heads and vendors to ensure maximum operating effectiveness
- Cover shifts is all departments as scheduled by the General Manager.
- Audits on stock in all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
- Provide effective leadership to hotel team members.
- Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
- Must be available 24/7 in case to respond to any guest or employee emergencies.
- All Other duties as assigned by the General Manager or ownership.

**PREREQUISITES**:

- Strong management skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals. And provide coaching, advice and assistance as required.
- Available to work when needed, including weekends, holidays, and nights.

**EDUCATION**:

- A university degree or diploma in hotel management or a related field is ideal. Experience in managing a hotel or hotel department with clear track record of success. Experience in financial accounting, personnel supervision and problem resolution is highly desirable. Excellent computer system skills.

**EXPERIENCE**:

- At least 4 to 10 years’ experience in the hotel industry, with significant mid-scale and limited-service hotel experience. At least 2 to 4 years of experience as Department Head.

Benefits: Extended health care

Work remotely: No

**Benefits**:

- Extended health care

Schedule:
.Weekend availability

Ability to commute/relocate:

- Toronto Vaughan, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- Day shift
- Evening shift
- Weekend availability

Ability to commute/relocate:

- Concord, ON L4K 5W3: reliably commute or plan to relocate before starting work (required)

Work Location: In person