Property Revenue Clerk

**Job ID**: 2486
**Openings**: 1
**Jurisdiction**: CUPE Local 7
**Division**: Financial Strategy & Sustainability
**Department**: Assessment & Property Revenue Services
**Branch**: Property Revenue Services
**Location Name**: Regina, Saskatchewan, CA
**Type of Posting**: Internal & External
**Employment Type**: Temporary full-time opportunity for up to 1 year
**Hourly Salary**: $23.56 - $30.44
**Annual Salary**: $44,920.00 - $58,037.00
**Date Posted**: November 21, 2024
**Closing Date**: November 29, 2024
Land Acknowledgement
We are proud to reside on Treaty 4 Territory and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and Métis Nation, honoring and respecting these Nations and ancestors of this territory and grateful to be here. Regina is committed to building trust and creating true partnerships with Indigenous peoples.
Equity, Diversity & Inclusion
Position Summary
Join the Property Revenue Services branch for a one-year opportunity as the Property Revenue Clerk.
This role focuses on managing payment programs, account administration, and providing customer service support for the Assessment & Property Revenue Services department. Responsibilities include administering departmental programs and managing accounts related to payment programs, financial records, tax declarations, and ownership updates.
This position is ideal for individuals who are detail-oriented and skilled in providing effective administrative and customer service support in a municipal environment. Key Duties & Responsibilities
Maintain Auto-withdrawal payment schedules. Create and export payments and balance the bank withdrawal to ensure efficient and complete processing of pre authorized payments.
Provide front-line customer service to the public, lawyers offices, and mortgage companies regarding Assessment, Property Tax and Utility Billing inquires. Determine customer needs and provide guidance and education to resolve complex issues and escalated calls.
Manage Tax and Utility customer accounts. Maintain SC electronic property ownership files, percentage of ownership, mail and civic address changes, assessment notice declarations, school support declarations, account remarks and correspondence log to ensure accurate and current account information.
Assist with property exemption and assessment data, including cost rates, replots, local improvements and exemption status.
Prepare and issue reports, statistics, Property tax certificates and Searches, Utility bills, service orders and customer correspondence in specialized tax and billing computer systems.
Provide administrative support for department, including data entry, mailing, filing, scanning, managing service requests, order supplies, perform data audits and reconcile receipts and invoices.
Comply with all applicable corporate standards, bylaws, policies, and legislation such as The Cities Act, Canadian Payments Association, Local Authority Freedom of Information and Protection of Privacy Act, Provincial Occupational Health and Safety Act, and the City of Regina Occupational Health and Safety Manual Key Qualifications
Completion of secondary school or equivalency and a certificate in Business Administration
Minimum of 3 years of previous and on-the-job experience in administrative and/or clerical duties plus call center or customer service
Knowledge of taxation and assessment policies, procedures, and practices
Knowledge of office administration processes, and customer/client services
Knowledge of specific branch as well as the broader division/departments/branches Knowledge of relevant collective agreements, bylaws, policies and procedures, and legislation, including health and safety standards
Knowledge of job-related office productivity software, internet browsers and search engines, enterprise software, discipline
- specific software, and technology devices
Provides front-line customer service where messages/responses may be met with frustration/rudeness.
Explains, clarifies, and exchanges technical and process information e.g., payment programs, E-services Accounts.
Identifies issues, consults, and follows policies, procedures, and processes.
Prioritizes and adapts office activities in accordance with daily/weekly/annual schedule within defined timelines/deadlines.
Provides ideas and suggestions to improve work processes.
Contributes to a positive experience through provision of customer service and administrative services.
Contributes to health, safety, and well-being self and others.
Contributes to completion of work unit activities through completion of sequenced tasks/workflow. Working/Other Conditions
**Additional Requirements**:
Proof of education is required.
Additional assessments may be conducted to evaluate competencies, skills, and knowledge.