Business Development Center
2 weeks ago
Due to rapid growth, Southside Dodge is looking to expand its marketing team with the addition of a Sales BDC Agent.
**Duties are but are not limited to**:
- Help the dealership maintain strong, trustworthy relationships with its customers
- Assist sales team with follow up phone calls, referrals, and appointment confirmations
- Ensure all communications are properly documented in the CRM
- Assist in maintaining the CX CSI platform
- Assist in the coordination of New Vehicle Deliveries
- Follow up with customers post-sale
- Generate lists of eligible buyers from the customer database based on different criteria from the CRM
- Partake in Sales and Marketing Meetings
- Participate in ongoing Training and Workshops
- Serve as a backup to the Service Department’s Customer Experience Coordinator
**Succesful Canidates**:
- Posses a High School Diploma or Better.
- Are Fluent in verbal and written English language.
- Have Strong telephone etiquette and strong interpersonal skills.
- Posses Previous BDC experience
- Are able to manage 50-100 Interactions per day.
- Has good knowledge of vehicles, equipment, and/or dealership services offered
- Posses a Strong Knowledge and Experience of Microsoft Office products, including Outlook, Excel and Word.
- Are Able to maintain filing systems and basic databases.
- Have a Strong customer service orientation
- Have Previous Dealership CRM experience
Compensation is based on a small hourly wage, plus commissions for confirmed appointments that show, plus additional commission if those appointments end with a purchase.
**Salary**: $3,200.00-$6,000.00 per month
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
- Commission pay
Ability to commute/relocate:
- Red Deer, AB T4R 1M4: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (required)
**Experience**:
- Dealership: 1 year (preferred)
- Business Development or Sales: 1 year (preferred)
**Language**:
- English (required)
Licence/Certification:
- AMVIC Licence (preferred)
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