Customer Service Representative

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment and enables our team to thrive. Over the past 40+ years, we’ve grown into a significant operation of more than 80 sites across North America and Europe and 6,000 team members.

As part of our announced $100+ million investment in automation and business intelligence, we are investing $30 million in our new 285,000-square-foot state-of-the-art building in Bolton, Ontario, dedicated to our apparel and footwear customers. Join us and be part of the future

The Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt, courteous, and effective manner. Other responsibilities include phone duties, greetings visitors, scheduling, and other clerical duties as directed by the immediate supervisor.

RESPONSIBILITIES
- Process and input all customer orders including the coordination of last-minute shipping requests with the traffic department
- Furnish shipping and tracing information to customer as required
- Maintain damage goods record and back-order logs
- Handle returned products in an efficient manner and assure proper credit is given to the customer
- Trace orders as required and notify customers of any activity concerning their merchandise
- Assure proper invoicing of accounts by verifying computer-generated invoices
- Maintain good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc, in a courteous and efficient manner
- Report customer feedback to management, including any signs of customer dissatisfaction
- Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
- Oversee all paperwork associated with orders and maintain the corresponding files
- Maintain a current and accurate procedure book which details the processing requirements for each account
- Answer phone calls and operate various types of office machines and computers necessary to perform duties
- Effectively correspond with customers as required
- Prepare any reports concerning customer service activities as required by supervisors
- Promote a clean, safe and positive work environment
- Other duties as required.

**EDUCATION/EXPERIENCE**:

- Two-year College or one-year related experience and/or training; or equivalent combination of education and experience
- 2 years general office experience, including telephone techniques and computer skills, in a customer service environment is required.

**CORE COMPETENCIES**:

- Proven communication skills both verbal and written in English
- Thorough knowledge of office equipment, including MS Word/Excel.
- Knowledge Pack manager is an asset.
- Service oriented with strong customer interaction skills and commitment
- Ability to make sound decisions independently to obtain desired results
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Join Our Team
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.