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Customer Service Representative

3 weeks ago

Victoria, Canada Gold Hair Lounge Full time

**Job Overview**

**Responsibilities**
- Provide accurate information regarding products and services.
- Assist customers with order placement, modifications, and cancellations.
- Analyze customer issues and provide effective solutions.
- Upsell additional products or services based on customer needs.
- Maintain detailed records of customer interactions and transactions through data entry.
- Ensure a high level of customer satisfaction by addressing concerns with empathy and professionalism.
- Collaborate with team members to improve service processes.

**Experience**
- Previous experience in a customer service role is preferred.
- Strong communication skills in English; bilingual or multilingual abilities are a plus.
- Proficiency in data entry with attention to detail.
- Familiarity with upselling techniques is advantageous.
- Excellent phone etiquette and interpersonal skills.
- Ability to analyze situations quickly and provide effective resolutions.

Join us in delivering outstanding service to our customers while growing your career in a supportive environment

**Job Types**: Full-time, Permanent

Pay: $19.00-$21.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Store discount

Work Location: In person