Customer Service Representative

2 weeks ago

Mississauga, Canada Assured Automotive (2017) Inc. Full time

**Company: Assured Automotive**

**Job Description**:
The Customer Service Representative is responsible for providing exceptional customer experience. They manage working relationships with customers and Insurance Partners while providing all components of administrative support for the Repair Facility Team.

**Key Job Responsibilities**
- Ensure consistent execution of WOW (Wow Operating Way) plan.
- Schedule appointments for vehicle repair using Daily Demand Capacity Planner, ASE schedule and proper scripting. (ASE is our repair management system)
- Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
- Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tags.
- Records all communication with customers or insurance partners during the repair process using ASE and selecting the appropriate communication type.
- Confirms car rental information and updates ASE with rental car usage information.
- Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in ASE.
- Assist writing estimates, accurately assess damaged vehicles and the repairs to be completed.
- Prepare documents needed for repairs and parts replacement on the damage appraisal.

**Education and/or Experience Required**
- High School Diploma
- Minimum: 1 years’ experience in a Customer Service Representative role.
- Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

**Required Skills/Abilities**
- Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
- Strong attention to detail with a high degree of accuracy.
- Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

**Other Requirements**
- Valid driver’s license.
- Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
- The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job._

AACSR

  • Customer Service Representative

    2 weeks ago

    Mississauga, Canada E-Link Electronics Service Centre Full time

    **Samsung - CSR Position** Our team is growing Samsung team as we are seeking a full time Customer Service Representative to join our dynamic team. The individual will be part of the Csr team and responsible as main key person between our service facility and customers. Full time - Monday thru Saturday (9-5pm) Job description: - Receive customers at our...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Canada ServiceOntario (GTGI, Private Service Provider) Full time

    ServiceOntario office requires experienced counter service representative. A minimum of 1-year experience required. This is a fast-paced work environment serving customers in Mississauga, Ontario. Services include the provision of information and issuance of health cards, driver’s licences, licence plates, stickers, Ontario photo cards (OPC) and other...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Canada Medical Technological Systems Inc. Full time

    **Customer Service Representative Job Description Template** We are hiring a customer service representative to manage customer resupply accounts, queries, and complaints. You will also be asked to process orders and modifications and escalate complaints across several communication channels. To do well in this role, you need to be able to remain calm when...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Canada F.L.A.R.E Consulting Full time

    **NOW HIRING: CUSTOMER SERVICE REPRESENTATIVE** **Location**: Mississauga **Hours**: Full-Time, Monday-Friday, 12:00 PM - 9:00 PM **Weekly Compensation**: $500.00 - $1,000.00 (average pay) **Training**: Paid and Provided **AVAILABILITY**: IMMEDIATELY **ENTRY LEVEL POSITION** **BENEFITS**:Cash paid, travel included & paid training We are seeking dedicated,...

  • Customer Service Representative

    4 days ago

    Mississauga, Canada Fine Sight Full time

    We're passionate about providing exceptional customer service experiences. We believe in building strong relationships with our customers and going above and beyond to meet their needs. As a growing company in Mississauga, ON, we're looking for enthusiastic individuals to join our team and contribute to our success. We are seeking a dedicated Customer...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Canada Fine Sight Solutions Inc. Full time

    Our office is actively searching for a Customer Service professional to join our team. The Customer Service Representative will be responsible for directly communicating with prospective customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Canada A-Tech Appliance Service Full time

    Well established company seeking to fill a full-time Customer Service position. **Duties include the following**: - Answering phones effectively and providing customer service in a professional manner - Handling daily office tasks quickly and efficiently - Provide excellent full-cycle customer service to internal **QUALIFICATIONS**: - Excellent...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Canada Same Day Movers LLC Full time

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...

  • Customer Service Representative

    3 days ago

    Mississauga, Canada F.L.A.R.E Consulting Full time

    **THIS IS NOT A REMOTE POSITION!** We are seeking dedicated and enthusiastic Customer Service Representatives to join our team. In this role, you will be the first point of contact for our customers. Your ability to communicate effectively and analyze customer needs will be crucial in ensuring a positive experience. This position requires a strong...

  • Customer Service Representative

    3 days ago

    Mississauga, Canada F.L.A.R.E Consulting Full time

    **NOW HIRING: CUSTOMER SERVICE REPRESENTATIVES** **Location**: Mississauga **Hours**: Full-Time, Monday-Friday, 12:00 p.m. - 9:00 p.m. **Compensation**: $500.00-$1,000.00 weekly (average pay) **Training**: Provided **Benefits**: Cash Paid, Travel Included & Paid Training We are looking for motivated, friendly, and outgoing individuals to join our team as...