Guest Services Representative

1 week ago

Halifax, Canada Cushman & Wakefield Full time

Be an active, efficient and effective member of the Guest Services TEAM
- Provide premium customer service through established programs, including but not limited to providing information, support and services to the shopping and travelling public
- Act as a liaison with tenants
- “Beyond the Booth” Guest Services does not stop at the kiosk and should always be carried out.

Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
- Sale of Mall Gift Cards which includes:

- daily deposits
- shift reports and logs
- distribution of gift-with-purchase items
- Opening & Closing duties as per the Guest Services Supervisor
- Prepare and manage various customer tracking initiatives
- Provide Customer assistance with all available mall services.
- Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
- Assist with various on-site promotions and events
- Cultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions.
- Be aware of and monitor the shopping centre’s, and its retailer’s, online presence on a daily basis
- Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary. (If applicable)
- Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-ups
- Maintaining cleanliness and organization at the workspace
- Ensure appropriate levels of inventory for administration supplies, gift cards, etc.are maintained
- Other duties as assigned by the Guest Services Supervisor
- And most importantly, ensuring that our Customers leave our shopping centre happy withall their needs met

Qualifications:

- Excellent customer service skills with a drive to go above and beyond
- Superior written and oral communication skills
- Ability to work in a “team” environment
- Various computer skills - Microsoft Office
- Able to work evenings and weekends
- Creative and self motivated

**Job Types**: Part-time, Seasonal
Contract length: 3 months
Part-time hours: 24 per week

Pay: $13.60 per hour

Schedule:

- 8 hour shift
- Day shift
- Evenings
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Halifax, NS: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

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