Guest Services Representative

1 day ago

Halifax, Canada Four Points Halifax Full time

**Guest Services Agent Responsibilities**:

- Provide all guests, both in person and on the phone, with a sense of hospitality and help to maintain this feeling throughout their stay.
- During reservation, attempt to maximize room revenue through upselling and/or cross-selling techniques.
- Check all guests into the hotel in a prompt manner, adhering to Marriott brand standards.
- Check out guests, ensuring that everything went as smoothly as possible during their stay and asking if guests require any future reservations.
- Take immediate and positive action within the guidelines provided in the event of emergency alarm or situation of any nature. Employees are expected to maintain full knowledge of fire and safety procedures.
- Completion of closing tasks such as balancing at end of shift, checklist of completed duties, entering pertinent information into logbook and passing on information to the next shift.

**Requirements & Qualifications**:

- **
MUST** be able and willing to work mornings, evenings, weekends and holidays.
- Computer and typing skills with outstanding knowledge of Microsoft Excel.
- Possession of excellent oral and written communication skills, professional telephone manner and presentation.

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