Guest Service Agent

4 days ago

Halifax, Canada The Prince George Hotel Full time

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.
Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

The Prince George Hotel is committed to providing exceptional guest experiences. As a Guest Services Agent, you will play a role in ensuring our guests feel welcomed, valued, and cared for from arrival to departure.

Key Responsibilities:

- Provide courteous, efficient, and accurate guest services across all front desk operations, including check-in, check-out, reservations, and inquiries.
- Develop expertise in various guest service areas such as switchboard operations, lobby services, night audit, and security procedures.
- Maximized revenue through active up-selling while maintaining guest satisfaction and adhering to credit standards.
- Ensure a hospitable and secure environment by handling guest concerns, responding to incidents, and liaising with security personnel when needed.
- Maintained knowledge of hotel services and amenities, promoting offerings to enhance the guest experience.
- Follow all safety protocols, emergency response procedures, and company policies. Assist with additional tasks assigned by the Guest Services Supervisor or management team.

Qualifications:

- Customer service or hospitality experience is an asset.
- Strong communication and problem-solving skills.
- Ability to multitask in a fast-paced environment.
- Availability to work evenings, weekends, and holidays.

We value diversity and inclusivity at The Prince George Hotel. If you require accommodations during the hiring process, please inform us, and we will be happy to assist.

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