Rental Coordinating Manager

1 week ago

London, Canada Leavitt Machinery Canada Inc. Full time

**The Opportunity**:
The Rental Coordinating Manager’s primary responsibility is to provide support, training and direction to the Rental Coordinator team ensuring they are compiling with their job duties and responsibilities, corporate policies and procedures, and performance measurables while providing a high level of customer service.

Working with specific, known and achievable targets, measurements of success assigned to this position include successful execution of all rental processes and documentation.

**Duties & Responsibilities**:

- Overseeing all Rental Coordinator team members’ performance and adherence to company policy and procedures
- Directly managing a team of Rental Coordinators with defined measurables on performance and indirectly manage team members applicable through the Senior Rental Coordinator (as applicable)
- Responsible for the independent management and coordination of all equipment within a defined and designated territory, including various operational functions attached to that responsibility.
- Establishing and directly responsible for rental coordinator overall KPI’s
- Provide training for all aspects of Rental Coordinating role and ensure proper execution is implemented to support each team member in being successful
- Administer rental contracts as submitted by an outside rental representative
- Administer communications for logistics to deliver and pick up equipment
- Work with internal service department contacts on the check-out/in process to prepare equipment for delivery or receiving
- Prepare final communications of customer damage estimates for rental representatives to present to customer, or present directly to the customer (supported by Rental Damage Coordinator)
- Responsible for execution of digital contract (DocuSign) implementation and customer adoption/engagement
- Additional duties as may be assigned

**Job Requirements**:

- Post-secondary education in Business, Sales, Operations or a related discipline is an asset
- 1-3 years’ experience in a fast-paced Sales or Customer Service environment
- 2+ years experience in the company in a related capacity
- Possess superior interpersonal, communications and analytical skills
- Proficient with MS Office including Outlook, Excel, Word and AX (ERP)
- Experience with Microsoft CRM is an asset
- Industry experience may be considered an asset
- Must be extremely organized and a self-starter; able to work with limited supervision
- Possess superior interpersonal, communications and analytical skills
- Must be a team player
- Must be a strong multi-tasker, and must excel at coping with conflicting priorities

**About Us**
As a company that is constantly evolving and striving to be a leader in our industry, we offer employees the opportunity to develop and advance with us. We value dedication to continuous improvement and learning, a strong work ethic, social and personal responsibility, and work-life balance. Leavitt Machinery employees enjoy competitive wages, comprehensive benefits coverage, boot and tool allowance, a retirement pension plan, and ongoing training and professional development.

**Does Your Career Need A Lift?**

IND1

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