Credit Risk Operations Manager

**Position Type**:Permanent

**Together, Let’s Do Great Things**

We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We need a **Credit Risk Operations Manager** to support the operations our retail and commercial Credit Risk teams. If you are passionate about leadership, credit risk, and strategic operations, we want to hear from you**.**

**This opportunity offers the ability to work remotely from anywhere in British Columbia.**

**What’s the role?**

**Your duties will include**:

- Participating in the development and delivery of the credit risk strategic plan, annual operating plan, and budget for overall area of responsibility.
- Supports in identifying emerging issues and trends to inform decision making.
- Maintaining up to date knowledge of changes in regulatory requirements, ensuring alignment of systems and management practices comply with regulations and policies.
- Developing lending policies and management practices, instituting a robust framework for approval, version control, and adherence to regulatory requirements and strategic alignment.
- Organizing procedures and job aids, utilizing both written and visual media for efficient retrieval and comprehension.
- Regularly monitoring and assessing the loans origination processes to ensure compliance with risk appetite, policies, and regulations.
- Collaborating with internal and external audit teams providing comprehensive documentation and support during audits of loans origination processes and policies.
- Continuous improvement through regular review and refinement of processes to enhance efficiency and effectiveness continually.
- Reporting key data and enhancing data quality through system improvements and policy adjustments.
- Supporting the development of layered analysis reporting, focusing on providing relevant data for the identification of key existing and emerging risks.
- Consulting with data stakeholders/users to develop and manage a data maturity roadmap, identifying priorities for enhancing credit risk data management and stewardship.
- Supporting change management initiatives to facilitate a smooth transition and adoption of new products and processes.
- Providing effective leadership by creating a trusted environment that fosters collaboration and innovation, ensures a respectful, engaging productive work environment and positive culture.
- Ensuring that the Credit Risk department has the capacity, information, training, and tools required to meet current and long-term objectives.
- Providing leadership to ensure that operational goals, strategies, decisions, and actions are aligned with the corporate vision and strategic framework.
- Creating a departmental culture that facilitates open and immediate access to information.

**What we are looking for**
- Successful completion of a bachelor’s degree or diploma in a related discipline (e.g., Commerce and Business Administration) requiring a minimum of 4 years of full-time study or equivalent.
- Certification in Lean business process, Agile, or similar business process optimization an asset.
- Advanced understanding of credit union operations, principles, and values.
- Minimum seven (7) years of credit risk / lending experience
- Minimum seven (7) years supervisory experience.
- Leadership experience in roles such as scrum master, squad leader, or project management would be an asset.
- Strong knowledge of credit union regulatory and policy frameworks.
- Strong knowledge of commercial and retail underwriting and portfolio management practices
- Sound knowledge of operations management, risk management, and internal control.

**Ideally, you are a flexible, collaborative team player with**:

- Advanced technical knowledge of banking system and the retail and commercial loans origination systems.
- Proficient in Microsoft Office suite of products.

**What we offer you**:

- Competitive salary
- A comprehensive benefits package including MSP, dental, and extended healthcare
- Employer paid RRSP benefit
- Ongoing support for education and career development

**Who are we?**

Coastal Community has been in business over 70 years, and we’re proud of the things that make us who we are:

- We’re 100% member-owned and locally-based—all of Coastal Community’s operations, Board of Directors and employees are based on Vancouver Island and the Gulf Islands, with all decisions made locally.
- We’re a growing organization with over 2.5 billion in Credit Union assets, serving over 100,000 members and clients through our 24 branches, 16 insurance offices and 4 business centres.
- We believe in making meaningful contributions to the communities we call home, and in the last five years alone, we’ve contributed $2.5 million to community partners across our islands.

At Coastal Community we are dedicated to serving our local community by prioritizing diversity, equality, inclusion, and supporting a sense