Manager, Student Supports

September 10, 2024 Posting #1450
- **YouthLink believes in the potential of every youth. We are dedicated to providing them with the support, guidance and opportunities they need to make positive life choices. We provide youth with brief and ongoing counselling, in-home wraparound support, shelter, housing, educational support, and safe drop-in spaces. **_**YouthLink works towards equitable outcomes for youth in our community and, as such, is committed to equity-based hiring practices.**_

**YouthLink Benefits are Top of Class**
- Competitive pay
- Health & dental coverage for you and your family with 100% premium cost paid by employer.
- Annual vacation with pay at 1.66 working days for each calendar month to a maximum of **20** working days per year.
- **5** ‘authorized absence’ days for family illness or emergency circumstances that prohibit employees from reporting to work.
- **3 **paid agency days every calendar year after 3 calendar months service.
- Maternity / parental /adoption leave top-up payments (to top-up Canadian government unemployment benefit payments).
- 100% premium cost for long-term disability coverage paid by employee.
- Eligibility to participate in pension plan after 2 years of continuous service with generous matching contribution from employer

**Manager, Student Supports & Programming**

**(Permanent Full Time, 35 hours/week)**

**Non-Bargaining Unit Position**

The Pathways Manager, Student Supports & Programming assists the Senior Manager to develop, implement and administer all aspects of the Pathways to Education program. The Manager is responsible for the successful planning, implementation, evaluation and continual improvement of student advocacy and engagement programming and services alignment with funder accountabilities and agency standards. These responsibilities include contributing to the hiring and evaluating of staff as well as the ongoing coordination and supervision of staff and activities as they relate to student engagement and advocacy, the implementation of programming events, workshops, and opportunities for community engagement and development. This position also leads the development and implementation of employment and post-secondary learning opportunities for students.

The Manager, Student Supports and Programming contributes to strategic planning and service planning for the Pathways program and YouthLink.

**Highlights of Your Role**

**Models and Builds a Strong Workplace Culture**

**Staff Supervision and Administration**
- Recruit, train, supervise and evaluate the Student Development Workers’ (SDW) and relief SDWs professional practice including case management and documentation, youth/family engagement and support, and adhere to agency and program - specific policies and procedures.
- Review student progress and critical cases on an ongoing and regular basis, providing coaching and supervision to the Student Development Workers and relief SDWs.
- Organize Student Development Workers workflow and scheduling, attendance, performance reviews and professional development as well as caseload distribution, programming events schedule, school visits, etc.
- Recruit and supervise student placements (e.g. Child and Youth Worker, Bachelor of Social Work) during their placement. Provide supervision, training and professional development opportunities and evaluation of placement students.
- In collaboration with other Pathways managers, ensure the Pathways to Education staff, volunteers and students are knowledgeable about the Pathways program and YouthLink’s programs, policies and procedures including health and safety.
- Analyze the student database to record and track students progress and their participation in the program.
- Ensure that appropriate record-keeping processes are established and maintained for students’ records, in keeping with organizational policies.
- Leads the planning of the annual registration process.
- As a member of the YouthLink management team, attends all meetings
- Take all reasonable and necessary precautions to protect his or her own health and safety, and that of coworkers by complying and demonstrating knowledge of the policies, procedures, and safe practices established by YouthLink.
- Anticipates emerging issues and de-escalates or addresses them before they escalate to complaints.
- Continually manages organizational risk and opportunities; participates in the development and implementation of risk mitigation plans.
- Ensures full compliance with accreditation and all regulatory standards
- Upholds YouthLink’s commitment to a discrimination free environment.

**Operational Planning**

**Collaboration and Partnership Development**
- Develop and maintain relationship with students, parents, schools, school boards, and community to build program engagement, collaborative partnerships and program participation.
- Plays a key role in building relationships with community partners such as recreation, social servic