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Inbound Customer Relations Associate

2 weeks ago

Barrie, Canada I-CARE CANADA Full time

I-CARE CANADA is dedicated to fostering positive change in communities through compassionate initiatives that address critical social issues. Our mission is to uplift and empower individuals, providing essential support and resources to those in need. We are currently expanding our team and seeking a dedicated Inbound Customer Relations Associate to join us. This is an exciting opportunity to be part of a dynamic organization committed to delivering exceptional customer service.

**Responsibilities**:

- Handle incoming customer inquiries and provide accurate information about our products/services.
- Address customer concerns, resolving issues promptly and professionally.
- Maintain a positive and empathetic attitude towards customers at all times.
- Collaborate with team members to ensure a seamless customer experience.
- Document customer interactions and feedback for continuous improvement.
- Upsell or cross-sell additional products/services when appropriate.

**Qualifications**:

- Excellent communication skills, both verbal and written.
- Strong interpersonal and problem-solving abilities.
- Customer-focused mindset with a passion for delivering top-notch service.
- Ability to handle a high volume of inbound calls in a fast-paced environment.
- Previous customer service experience is an asset but not mandatory.
- Proficiency in using customer relationship management (CRM) tools.

**Salary**: $19.80 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Kitchener, ON (required)

Ability to Relocate:

- Kitchener, ON: Relocate before starting work (required)

Work Location: In person