Customer Care Associate

1 week ago

Barrie, Canada Precise ParkLink Inc. Full time

**Company Description**:
As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations.

**Job Summary**:

- The Customer Care Associates reports to the Team lead/Supervisor. The Customer Care Associate provides guidance for customers entering the parking facility and provide customer assistance as needed._

**Location**:Royal Victoria Hospital - Barrie

**Compensation**:$16.00

**Job Responsibilities / Duties**:

- _Reports to the Team lead and Supervisor to support parking operations_
- _Identify customer questions, concerns, and overall needs_
- _Provide accurate answers and solutions to customer queries_
- _Address customer complaints in a compassionate and patient manner_
- _Redirect customers to appropriate teams and/or departments as needed_
- _Follow company communication procedures, policies, and guidelines at all times_
- _Responds immediately to all reports concerning damage to equipment, and places E-service as needed_
- _Observe security monitors to ensure no criminal activity occurs and report any activity to management_
- _Balance cash records at end of shift and manage parking records during shift_
- _Troubleshooting parking equipment issues at the site level_
- _I-PASS Enrolling /canceling payroll staffs and sending the list to payroll_
- _Complete additional duties assigned by manager._

**Qualifications**:

- _High School Graduate or higher education_
- _Basic Computer skills - Windows, MS Office_
- _Customer service experience, inclusive attitude and openness to diversity, is an asset._
- _Excellent customer service skills_
- _Extremely professional with excellent interpersonal, relationship, and communication skills (written and oral)_
- _Positive attitude and empathy for clients_
- _Solid problem solving and decision-making skills_
- _Strong team player with the ability to develop and maintain relationships with internal and external customers_
- _Bilingual is an asset_

**Attributes**:

- _Assertive and self-motivated disposition_
- _Strong organizational skills_
- _Excellent communication skills: ability to explain complex solutions and processes clearly to others_
- _Collaborative and demonstrates strong interpersonal skills_
- _Self-managed while accurately following instructions_
- _Ability to multitask effectively and stay positive and professional under high-pressure fast-paced environments_
- _Adaptable and flexible_
- _Neat appearance with a professional and positive attitude_

**Hiring Contact**:

- Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process._

**Job Types**: Full-time, Permanent

**Salary**: $16.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location

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