Business Development Representative

**Language required**: Spanish

**Job Title**: Business Development Representative / Customer Success Manager, LATAM Market

**Location**: North Vancouver, British Columbia, Canada

**About Yocale**

At Yocale, we're all about empowering **local businesses** to thrive. We believe they are the heart of their communities, and our mission is to connect consumers and businesses, helping them build lasting relationships. Based in North Vancouver, we offer a comprehensive **cloud-based business management platform** with a suite of tools including online scheduling & booking, CRM, marketing, payment processing, and more. We serve a diverse range of industries, from **healthcare and beauty services to automotive and professional services**, providing powerful yet simple solutions that streamline operations, enhance client engagement, and drive growth. Join our dynamic team and help us build healthier, thriving communities through innovative technology

**The Opportunity**

We are seeking a highly motivated and bilingual (Spanish/English) individual to join our team as a **Business Development Representative and Customer Success Manager** for the Latin American (LATAM) market. This is an **in-office position** based out of our North Vancouver headquarters, where you'll collaborate closely with a growing team dedicated to this expanding market. You will play a pivotal role in expanding Yocale's presence and cultivating strong relationships with Spanish-speaking clients across North and South America.

This hybrid role offers the exciting challenge of both driving new business acquisition through proactive outreach and ensuring the long-term success and satisfaction of our valuable clients. If you are a self-starter with a passion for sales, client success, and building lasting partnerships, we encourage you to apply

**Key Responsibilities**
- **Business Development & Sales (Primary Focus)**:

- Proactively identify and research potential new business opportunities for Yocale within the Spanish-speaking markets of North and South America.
- Conduct compelling product demonstrations and presentations of Yocale's solutions, tailored to the specific needs of prospective clients.
- Manage the sales pipeline from initial contact to close, negotiating contracts and achieving sales targets for Yocale's services.
- Develop and maintain a deep understanding of Yocale's products/services and the competitive landscape.
- Collaborate with Yocale's marketing team to optimize lead generation efforts and campaigns.
- **Customer Success & Account Management (Secondary Focus)**:

- Serve as the primary point of contact for a portfolio of Spanish-speaking clients using the Yocale platform, ensuring their ongoing success and satisfaction.
- Onboard new Yocale clients effectively, providing training and support to maximize their utilization of our solutions.
- Proactively identify and address client needs, challenges, and opportunities to foster strong, long-term relationships with Yocale users.
- Conduct regular check-ins and business reviews to ensure client goals are met and to identify potential upsell or cross-sell opportunities within the Yocale ecosystem.
- Act as a client advocate internally, collaborating with Yocale's product, support, and other teams to resolve issues and enhance the client experience.
- Monitor client health and proactively mitigate churn risks.

**Qualifications**
- **Fluent in both Spanish and English (written and spoken) is essential.**:

- Proven experience in a BDR, SDR, Inside Sales, or Account Management role, preferably with experience in the LATAM market.
- Demonstrated success in cold calling, lead generation, and managing a sales pipeline.
- Strong interpersonal skills with the ability to build rapport and trust quickly.
- Excellent communication, presentation, and negotiation skills.
- Highly organized, detail-oriented, and able to manage multiple priorities effectively.
- Self-motivated, results-driven, and able to work independently as well as part of a team.
- Proficiency with CRM software and sales engagement tools.
- Ability to understand technical concepts and articulate them clearly to a non-technical audience.
- **Bachelor's degree in Business, Marketing, or a related field is a strong asset.**

**Why Join Yocale?**
- Be a key player in a **rapidly growing team and market** with a leading business management platform.
- Opportunity to make a significant impact in a dynamic, international environment.
- Competitive compensation package with uncapped commission potential.
- Collaborative and supportive **in-office** work environment.
- Professional development and growth opportunities within a dynamic tech company.
- Be part of a company that values innovation and customer success.
- Work in the vibrant and beautiful city of North Vancouver.

Tipo de puesto: Tiempo completo, Medio tiempo, Temporal, Indefinido

Sueldo: $65.000,00 - $110.000,00 al año

Lugar de trabajo: Empleo presencial