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Server

3 weeks ago

Toronto, Canada Soho House & Co. Full time

**Who We Are**

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

**The vibe**

At Soho House culture is everything and we believe that our Houses are only as good as the people who work within them. Whether it's a private members' club, hotel, restaurant, spa or gym each of our sites has its own style and atmosphere. We aim to make sure that all our guests and members have a great time and we firmly believe it's our people who make that happen

**The team**

The F&B / Floor team reports to the Food & Beverage Management team and the General Manager. The team is comprised of problem solvers who are approachable and passionate about providing rememberable experiences through food, drink and culture. They are adaptable, team players who thrive in fast paced environments and proactively take ownership of delivering results and humbly providing rememberable experiences.

**The role**

At Soho House, a **Server** is responsible for understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also presenting an approachable and elevated experience by following Soho House Service Standards. The Server plays a crucial role in ensuring the success of service and guest satisfaction. Also, collaborates with other team members and completes pre-service and post-service duties, accurately entering orders into POS and being attentive during service to support additional member or guest request.

A successful Server maintains a positive and influential attitude, is detail oriented, process driven and flexible while working under pressure to ensure seamless communication is maintained through the Front of House (FOH) and Back of House (BOH) staff.

**Main Duties**
- Develop and maintain professional relationships with all coworkers and management as well as complete checklists on all trained processes learned in Club School
- Positively influence members and guests experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards
- Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk
- Complete all check out reports at the end of each shift and have it double checked and signed by management
- Adhere to health and safety policies as well as all Company policies, procedures, standards and local, state, and federal law as applicable
- Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options
- Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
- Assist runners and bussers when possible with expo and service bar tickets to support all table orders
- Clean and stock server alley and bar area, polish silverware, plates and/or glassware as needed
- Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests
- Performs other duties as assigned by supervisor/manager.
- Follow the guidelines for Smart Serve Ontario
- Maintains the Health & Safety standards as per the Occupational Health & Safety Act (OHSA), Canada

**Required Skills/Qualifications**
- Minimum of 2+ years' experience in similar capacity
- Must be at least 18 years of age
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
- Tips certified and POS knowledge

**Physical Requirements**
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to make periodical fast paced movements are required to go from one part of the property to others.
- Must be able to move, pull, carry or lift at least 20 pounds.
- Must be able to occasionally kneel, bend, crouch and climb is required.
- Must be able to perform physical activities such as lifting, cleaning, and stooping.
- Must be able to stand, walk, lift, and bend for long periods of time.
- Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.

**Why work with us...**

Soho Ho