Service Advisor

4 days ago

Lethbridge, Canada Lethbridge Toyota Full time

At **Lethbridge Toyota**, we do more than fix cars—we build trust, deliver excellence, and create loyal guests for life. As a **Service Advisor**, you're the face of our dealership’s service experience. You’ll guide our guests through vehicle maintenance and repairs with clarity, confidence, and care—while earning great compensation in a sales-driven environment where effort equals reward.
We’re not just another dealership. We’re a team driven by performance, process, and pride. As part of **UF3 Auto Group**, you'll have access to a proven playbook, structured support, and one of the best reputations in Alberta.

**Why Lethbridge Toyota?**:

- **Reputation**: 4.8-star Google rating from thousands of happy guests
- **Culture**: Team-first environment focused on support, mentorship, and performance
- **Process**: Streamlined systems, high traffic, and a reconditioning-focused fixed ops strategy
- **Growth**: Opportunities to move up across our group for top performers

**Why Move to Lethbridge, Alberta?**:

- **Affordable Living**: Own a home, not just a condo. Real estate prices are reasonable, and commute times are mínimal.
- **Outdoor Lifestyle**: Minutes from the Rockies, with access to hiking, skiing, and biking year-round
- **Community**: Clean, safe, family-friendly, with top schools and a growing economy

**What You'll Do (Daily Overview)**:

- Greet and check in guests for service appointments
- Communicate vehicle maintenance and repair needs clearly and professionally
- Sell service work with integrity—using inspections, manufacturer standards, and guest history
- Coordinate with technicians, parts staff, and valet drivers to manage repair workflow
- Follow up with guests, ensure satisfaction, and close ROs with accuracy
- Meet and exceed department KPIs in hours per RO, sales conversion, and CSI

**What You’ll Get**:

- Competitive pay with aggressive performance bonus structure
- Paid health benefits and optional RRSP matching
- Paid training, OEM certifications, and career development support
- A professional, fast-paced environment where sales skill is respected and rewarded

**Qualifications**:

- High school diploma or equivalent (post-secondary is a plus)
- Valid Class 5 driver’s license and clean driver’s abstract
- Must be legally entitled to work in Canada
- Minimum 1 year experience in a sales, customer service, or fast-paced service environment

**Bonus if you’ve worked as a**:

- Server or bartender
- Retail or electronics sales associate
- Call centre agent
- Hotel front desk or concierge
- Automotive parts or quick lube staff

If you’re used to balancing guest expectations, hitting performance targets, and making things happen fast—you’ll thrive here.

**Who Should Apply**:
High-energy professionals who love talking to people
Strong communicators who thrive under pressure
Process-driven individuals who like structure, but can pivot fast
Sales-oriented minds who enjoy being paid for performance
Automotive experience is an asset—but **attitude beats resume**

**Who Should**_Not_** Apply**:
❌ If you’re afraid of phones or face-to-face conversations
❌ If you dislike fast-paced, dynamic workplaces
❌ If you avoid accountability or dislike sales metrics
❌ If you don’t enjoy working in a team environment where effort is visible

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