Bilingual Customer Service Representative

5 days ago

SaintLaurent, Canada Andy Transport Full time

**About us**:
Andy is a leading provider of customized freight forwarding, logistics, warehousing, and fleet maintenance services. With a wealth of European and North American expertise, we deliver superior solutions to our clients.

**Responsibilities**:

- Negotiate, book, and coordinate cargo movements for our dry van division.
- Maintain and expand current client contracts.
- Manage day-to-day execution of customer orders, including track & trace and securing Proof of Delivery.
- Handle customs paperwork for border crossings (PARS, PAPS, ACE/ACI) as required.
- Provide effective and comprehensive support to satisfy customer inquiries.
- Serve as the primary contact for dedicated portfolio customers and backup for other customers.
- Compare waybills with purchase orders and address discrepancies with customers.
- Ensure accurate data management through e-filing.
- Establish and maintain regular communication with customers to ensure excellent service and timely issue resolution.
- Create and update orders in TMW system.
- Coordinate import and export freight.

**Required Skills and Qualifications**:

- Minimum of 2 years of experience in Customer Service and/or Inventory Planning within a Logistics/Supply Chain environment, preferably with trucking experience.
- Excellent written and verbal communication skills in English & French
- Strong numerical aptitude.
- Ability to work independently and collaboratively in a team to achieve goals and targets.
- Proficiency in MS Office: Excel, Word, and Outlook.
- Customer-oriented mindset with a focus on creating exceptional experiences.
- Experience with Continuous Improvement initiatives is a plus.
- High school diploma or equivalent.

How to Apply: If you are interested in this opportunity, please submit your resume today.

, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

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