Bilingual Customer Service Representative

**Empowering careers at ARJO**

**At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?**

**This could be your chance to initiate an exciting and rewarding career in a healthcare company that empowers movement for people with mobility challenges.**
Location: Saint - Laurent, QC (Hybrid - 3 days in the office and 2 days remote)
Job type: Full Time, Permanent

**The impact you will have**

Partnering with all other departments in the company to provide the best possible services to all customers (including internals) and improve their experience. To balance customer satisfaction with Arjo Canada Inc.’s best interests.

As the **Bilingual Customer Service Representative**, you will be responsible for:

- Responsible for professional and timely answer of incoming customer inquiries within a B2B contact centre environment in support of the company's business lines.
- Serve customers both proactively and reactively. Ensures that all responses conclude with full explanation of resolution of the customer's question/issue.
- Efficiently provides customers with general product information, appropriate lead times, product availability, ship dates, freight rates, tracking shipments and providing proof of deliveries.
- Verifies all orders for accurate pricing and terms before order entry. Sends Customer Order Acknowledgements to customers within one day of order entry.
- Identifies trends in customer feedback and solves customer service issues (e.g. billing), by working with the Customer Care manager, communicates these throughout the company. Suggests business improvements and solutions wherever possible.
- Works in partnership with the Salesforce to provide customer service and generate sales leads.
- Performs miscellaneous tasks, such as entering orders accurately, assisting with service renewals and researching accounts, as needed.
- Works flexible hours and weekends to meet business/customer needs.
- Participates in any and all reasonable work activities as assigned by management.

**The skills you will need **
- Ability to identify and address the real issues raised by customers/coworkers and put collaborators problems/issues into context within their business implications.
- Self-motivation and desire to serve customers and work as a team with other employees toward the common goal of efficiently running the business.
- French bilingualism is a requirement
- University degree, college diploma or equivalent work experience
- Strong verbal and written communication skills, including the ability to present ideas/concerns/work status in a tactful, convincing manner to peers and management.
- Handle and organize a heavy workload, work with minimum direction, juggle multiple tasks at the same time and work within an environment of constant change and pressure - all while maintaining a positive, constructive attitude.
- Digital literacy (PC Word Processing/Windows and Mainframe systems experience) and ability to handle sophisticated phone system. SAP knowledge and work experience in contact centre and/or the Medical Device or Healthcare industry is a plus
- Requires flexibility in work schedule to help staff a department that serves customers across several time zones.

**What we will offer in return**
You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. We provide full support, training and opportunities for professional development, along with working in a highly engaged and vibrant workplace - our most recent employee engagement survey score was 8.2/10 In addition, you will be eligible for:

- Full benefit coverage - medical, dental, vision, life insurance
- Pension plan with company contribution and match
- Incentive program
- Flexible work
- Tuition Reimbursement Program
- December 24 and your birthday as extra paid days off
- Volunteer Time Off Program
- Social events

**Why diversity matters to us**

We believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in. We value the uniqueness of all our people.Great discoveries happen when people from a diverse set of backgrounds come together. The people at our company support one another. At Arjo Canada Inc. we are committed to implementing, maintaining and enhancing accessibility with respect to employment and the use of all Arjo goods, services, programs and facilities in a timely manner for all persons with disabilities in a manner that:

- Respects their dignity and independence;
- Ensures reasonable efforts are made to p