General Manager for Hellamaid

**Position: General Manager for HELLAMAID - A Cleaning Company that puts PEOPLE first**About**HELLAMAID**:
Hellamaid is a top-rated cleaning company in Canada that’s changing the cleaning industry. We take a holistic approach to cleaning to help homeowners and cleaners feel happier, healthier, and safer. By investing in our cleaners, utilizing the latest technology, and delivering impeccable customer service, we are changing the cleaning industry - one house at a time
**About You**:You’re the epitome of purpose-driven passion, truly embodying Hellamaid’s mission and values.
Your demeanor is balanced by a high degree of empathy and ability to stare problems in the face with a confident smirk. You’re practiced at navigating the emotional and professional needs of homeowners, our professional cleaners and our head office support staff. You thrive in creating meaningful connections, bringing accountability, balanced with warmth and authenticity, to every interaction. Educating homeowners on the importance of a clean home and our 100% happiness guarantee or motivating staff to see the higher purpose and mission in their work is second nature to you. For you, purpose driven passion isn't just a professional mantra - it's a personal commitment to positively impact people's lives.
Your approach to leadership is fueled by your continuing hunger to elevate your team to be accountable to our company goals and metrics, inspiring them to be their best through learning and providing honest feedback that solves issues quickly and professionally. You are defined by a unique blend of calmness, efficiency, and drive for positive outcomes. You effortlessly manage complex situations and foster an environment where every detail is attended to with love and kindness. You can meticulously oversee operations, ensuring that every aspect of our homeowner’s experience is in line with our high standards of operational efficiency and branded experience.
You also have proven experience overseeing operations, scheduling, sales, and customer support in a multi-location service brand. Franchising knowledge is a strong bonus, as you’ll play a key role in improving systems so Hellamaid can continue scaling sustainably. You’re equally comfortable hiring, developing, and scaling teams to support long-term growth.
Under it all, you are driven by a desire to win and a relentless pursuit of excellence in your role, always striving to beat key performance and conversion metrics and growth projections. This drive makes you not just a thoughtful leader, but also drives and inspires your team, homeowners and the community at large.

**Your Mission**:You lead our HELLAMAID corporate locations operations and are fully responsible and accountable for achieving revenue, cost and margin targets, hiring and managing staff schedules, leading employee reviews, managing budgets and projections, overseeing and driving our highly visible conversion metrics, motivating our staff to deliver HELLAMAID’s exceptional ‘100% happiness’ home cleaning experience.
A day in the life of our General Manager will start with focusing on the latest sales and conversion metrics, ensuring the team is energized and excited to meet and exceed the daily, weekly and monthly lead to client conversion targets. The next main priority is to ensure all employees and cleaners are living and breathing our **HELLAMAID ‘100% happiness’**best practices at every location. If any employee needs help or retraining, you are quick to solve the problem and organize a solution. We love our clients and the HELLAMAID care and attention must radiate from each employee and cleaner and every location every day. You will also coordinate our call centre’s schedules to ensure coverage.
At the same time, you will be expected to strengthen and refine our operational systems, ensuring scalability as we expand across multiple locations. Your role includes ensuring sales processes, scheduling practices, and customer support standards remain consistent and efficient as Hellamaid grows.
Balancing all of this, the General Manager role will focus on connecting with cleaning teams, supporting their success, and making sure they feel empowered to love what they do. By helping our teams thrive, we ensure clients continue receiving an exceptional Hellamaid experience.Are you dynamic enough to juggle this rewarding but busy ‘day in the life’ schedule?
**Success In This Role**:You may have experience running a fast paced high transaction volume operations team while also ensuring remote, geographically diverse cleaning teams are living our brand promise. Sales, conversions and helping all employees perform at their best is at the core of your work.
The number one priority is efficient and well managed running of our call center and ALL corporate locations. A key metric you are responsible for is inbound call conversions to clients, growing our conversion rate from 21% to greater than 50%. You need to understand all the