Customer Experience Manager

2 weeks ago

London, Canada Victoria's Secret Full time

**Description**

**A** **Victoria’s Secret & Co Customer Experience Manager** is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager.

**Primary Responsibility**:
The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.

**Direct Reports as assigned**:
Customer Experience Lead(s) and / or Associates

**All Store Leadership Team responsibilities include**:

- Leading and demonstrating company values within the store.
- Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.
- Conducting associate observations
- Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
- Linking results to behaviors and actions to drive top-line sales.
- Managing labor hours within the store to drive top line sales and profit.
- Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
- Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
- Demonstrating and leading company policy and procedures.
- Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, staffing & onboarding, and shipment processing.

**Qualifications**
- Passion for Victoria’s Secret Brand.
- Ability to improve customer satisfaction and drive customer loyalty.
- Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
- A sense of self-awareness with an interest in seeking feedback to improve and develop.
- Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
- Ability to monitor/track progress and incorporate feedback into decision-making.
- Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
- Experience with influencing cross-functional partners in informal and formal settings to get things done.
- Ability to work nights, weekends, and a flexible schedule.
- Ability to stand for long periods and frequently bend, kneel, and lift.
- Ability to use technology (headsets, mobile devices, computers).
- 3+ years of retail leadership experience preferred

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, pregnancy, genetic information, family status or marital status, or any other protected category recognized by provincial or federal laws. We only hires individuals authorized for employment in Canada.

  • Manager, Customer Experience

    2 weeks ago

    London, Canada Shamir Canada Full time

    **About us** Shamir Canada is a leading innovator in Ophthalmic lens technologies. Our values, the driving force behind our ideas and actions, keep the ECP in the center. Every Shamir representative is personally committed to our customers’ vision, and to providing the best service and support to meet and exceed their expectations, all with a personal...

  • Customer Experience Manager

    9 hours ago

    London, Canada Michaels Stores Full time

    OverviewStore - LONDON-WONDERLAND RD, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.Assist Store Manager in leading and managing adherence to...

  • Customer Experience Representative

    3 days ago

    London, Canada Enterprise Holdings Full time

    The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Experience Representativ will gain knowledge through local training and hands-on experience to provide administrative support, service customers,...

  • Customer Experience Leader

    6 days ago

    London, Canada Indigo Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Experience Leader

    2 weeks ago

    London, Canada Indigo Books & Music Full time

    **Company Description** Location: Coles Masonville Place** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...

  • Customer Experience Leader

    1 week ago

    London, Canada Indigo Books & Music Full time

    Company Description **_ Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Experience Manager

    3 days ago

    London, Canada Michaels Full time

    Store - LONDON-WONDERLAND RD, ONQue ferez-vous? Offrir une expérience de magasinage centrée sur la clientèle en gérant et enobtenant une exploitation de l’aire des caisses efficace et en respectant les attentes. Diriger les processus omnicanaux. Maintenir les normes de rangement du magasin pour tenir nos promesses de marque. Offrir un service à la...

  • Customer Experience Representative

    2 weeks ago

    London, Canada Nova Cannabis Stores Limited Partnership Full time

    Work Location Value Buds Adelaide **Role and responsibilities include, but are not limited to**: **Customer Offering** - Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs. - Facilitate a welcoming and positive atmosphere for everyone in the store. - Educate customers about cannabis products, strains...

  • Customer Experience Representative

    1 week ago

    London, Canada Trudell Healthcare Solutions Full time

    Do you possess excellent communication skills and are able to foster strong customer relationships? - Do you have an interest in the Healthcare industry and have a passion for helping people? - Do you consider yourself to be very organized, detail oriented, and creative to think outside the box to resolve issues? We at Trudell Healthcare Solutions...

  • Customer Experience Representative

    2 weeks ago

    London, Canada Sifton Properties Ltd. Full time

    Who We Are: As a **Best Managed Company** celebrating 100 years in business, we foster career opportunities for success. With a family-based culture, we grow through collaboration, innovation, and open communication. At Sifton, we build outstanding communities where people live, work and play. Every day, we go out of our way to hire our next great team...