Customer Experience Representative

2 weeks ago

London, Canada Nova Cannabis Stores Limited Partnership Full time

Work Location

Value Buds Adelaide
**Role and responsibilities include, but are not limited to**:
**Customer Offering**
- Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs.
- Facilitate a welcoming and positive atmosphere for everyone in the store.
- Educate customers about cannabis products, strains and consumption methods.

**Day to Day Operations**
- Promote our culture and brand by participating in merchandising and promotional activities.
- Work in partnership with Store Managers and other team members to generate sales.
- Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products.
- Participate in routine store maintenance and ensure cleanliness is a priority.
- Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures.
- Monitor inventory and re-stock product regularly.

**Regulatory Adherence**
- Comply with all OH&S (Occupational, Health, and Safety) policies and procedures.
- Support and promote Value Bud's and AGCO's (Alcohol & Gaming Commission of Ontario) social responsibility programs.
- Comply with Alcanna policies, standard operating procedures, and practices.

**Experience and Qualifications**
- Minimum one (1) year of customer service experience.
- Minimum one (1) year of retail and/or hospitality experience.
- Cannabis, liquor or healthcare experience is preferred.
- High School Diploma or Post-Secondary education preferred.
- Must have valid CanSell certification or be willing to obtain it.
- Must complete and pass a Criminal Record Check.
- Working knowledge of regulations as it pertains to selling cannabis in Ontario.

**Personal Characteristics and Requirements**
- Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers.
- Ability to think on your feet and creatively problem solve.
- Open minded and constantly identifying ways to improve.
- Passionate about creating a positive, memorable, and tailored experience for every customer.
- Team player who is passionate about supporting the overall success of the business.
- Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times.
- Must be 18 years of age or older.

  • Customer Experience Representative

    2 weeks ago

    London, Canada Sifton Properties Ltd. Full time

    Who We Are: As a **Best Managed Company** celebrating 100 years in business, we foster career opportunities for success. With a family-based culture, we grow through collaboration, innovation, and open communication. At Sifton, we build outstanding communities where people live, work and play. Every day, we go out of our way to hire our next great team...

  • Customer Experience Representative

    1 week ago

    London, Canada Trudell Healthcare Solutions Full time

    Do you possess excellent communication skills and are able to foster strong customer relationships? - Do you have an interest in the Healthcare industry and have a passion for helping people? - Do you consider yourself to be very organized, detail oriented, and creative to think outside the box to resolve issues? We at Trudell Healthcare Solutions...

  • Customer Experience Representative

    4 days ago

    London, Canada Enterprise Holdings Full time

    The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Experience Representativ will gain knowledge through local training and hands-on experience to provide administrative support, service customers,...

  • Customer Experience Group

    4 days ago

    London, Canada Start.ca Full time

    Telecommunications should be simple, friendly, and affordable. This philosophy has helped Start.ca achieve some of the highest customer ratings among Internet Service Providers in Canada. Our mission is to be the most loved, most recommended, and most desired telecom provider out there. Accomplishing this starts with our people! The **Customer Experience...

  • Customer Experience Representative

    2 weeks ago

    London, Canada Indigo Full time

    WHO WE ARE We love books and all things beautiful. We are Canada’s Cultural Department Store. Books are our heart and our soul and Great Books are JUST the Beginning… We play by the following rules: We exist to add joy to our customers’ lives each and every time they interact with us and our products Our job is to create joyful moments for our...

  • Customer Experience Representative

    2 weeks ago

    London, Canada Indigo Full time

    WHO WE ARE We love books and all things beautiful. We are Canada’s Cultural Department Store. Books are our heart and our soul and Great Books are JUST the Beginning… We play by the following rules: We exist to add joy to our customers’ lives each and every time they interact with us and our products Our job is to create joyful moments for our...

  • Customer Experience Representative

    4 weeks ago

    London, Canada Indigo Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Experience Representative

    3 weeks ago

    London, Canada Indigo Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Experience Representative

    3 weeks ago

    London, Canada Indigo Books & Music Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Experience Representative

    3 weeks ago

    London, Canada Indigo Books & Music Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...