Customer Service Representative

1 week ago

North York, Canada Global Furniture Group Full time

Global Furniture Group is looking for a detail oriented Customer Service Representative to join our Global Contract division. The position is based 100% on-site at our North York location.

**GENERAL ACCOUNTABILITIES**

The Customer Service Representative is accountable for ensuring an exceptional experience for our customers through our Canadian dealer network and sales representatives. The Customer Service Representative is responsible for acting as a liaison between customers and the various internal departments, maintaining appropriate records and promoting our products and services.

**SPECIFIC ACCOUNTABILITIES**
- Implementation of the Customer Service Process and Procedures while adhering to company policies and procedures.
- Effectively resolving customer and manufacturing identified issues
- Responsible for professionally addressing customer requests for adjustments on orders and providing appropriate feedback on any issues that may arise
- Respond to internal and external customer needs in a knowledgeable, professional manner
- Demonstrate a solid knowledge of our products, price guides, installation manuals and order flow.
- Contact dealer representatives for any missing information on orders and process accordingly.
- Review order acknowledgements and report any discrepancies within 48 hours.
- Print, file and scan any correspondence with reference to all orders.
- Process and distribute specials and change orders.

**QUALIFICATIONS/EDUCATIONAL REQUIREMENTS**
- Post secondary education with a minimum 2 years Customer Service experience, preferably B2B focused
- Excellent interpersonal skills, verbal and written skills.
- Strong organizational skills.
- Detail oriented with the ability to multitask.
- Able to work in a fast paced, deadline oriented environment.
- Able to work independently and within a team environment.
- Strong computer skills, including MS Office, Google Suite, and AS400.
- Knowledge of the office furniture manufacturing industry is an asset.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What are your salary expectations for this position?

**Experience**:

- B2B Customer Service: 2 years (required)

**Language**:

- English (required)

Work Location: One location

  • Bilingual Customer Service Representative

    20 hours ago

    North Bay, Canada Zedd Customer Solutions Full time

    **ABOUT ZEDD CUSTOMER SOLUTIONS** Zedd Customer Solutions is a Canadian owned and operated outsource contact center services provider. Our success can be attributed to the dedication, hard work, and service excellence delivered every day by our talented team of contact center professionals Zedd Customer Solutions is expanding and invites you to join our...

  • Customer Service Representative

    18 hours ago

    North York, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...

  • Customer Service Representative

    1 week ago

    North York, Canada Fix Network Full time

    **Fix Network is looking for a Customer Service Representative!**: Fix Network is looking for a new Customer Service Representative to join our team. The primary focus of the CSR shall be to provide excellent customer service by scheduling and meeting with clients for intake and delivery appointments. The CSR will manage the Load Levelling process as...

  • Customer Service Representative

    2 weeks ago

    North York, Canada National Seating & Mobility Full time

    **About NSM** National Seating & Mobility is Canada’s fastest-growing rehab equipment supplier, and we help improve our clients' lives by providing medical equipment solutions for seating and mobility. At NSM, we seek mission-driven team members that can exemplify our HEARTS values: Honour, Excellence, Accountability, Respect, Teamwork and Service....

  • Customer Service Representative

    2 weeks ago

    North York, Canada Fix Network Full time

    **Collision Repair Expert is looking for a Customer Service Representative!**: If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career **A day in the life of a Customer Service Representative at Collision Repair Expert**: - Review client’s vehicles for related and not related...

  • Customer Service Representative

    1 week ago

    North York, Canada Gertex Solutions Inc. Full time

    Come join us at GERTEX Solutions and become a part of an agile, entrepreneurial and family oriented business! We offer high quality packaging solutions and supply resources and have been in business for over 30 years! We specialize in providing shipping supplies, packaging supplies, and automated solutions to businesses and organizations. If you are looking...

  • Customer Service Representative

    4 days ago

    North York, Canada Fix Network Full time

    **Collision Repair Experts is looking for a Customer Service Representative!**: If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career **A day in the life of a Customer Service Representative at Collision Repair Experts**: - Review client’s vehicles for related and not...

  • Customer Service Representative

    4 days ago

    North York, Canada A. Fisher & Associates Inc. Full time

    **Hours**:Monday to Friday: Between the hours of 8:00am and 8:00pm **Annual Salary**:$35,000.00 **Start Date**:Immediately **Location**:90 Sheppard Ave. East, North York, ON, M2N 3A1 **Customer Service/Administration Representative** We are searching for a customer service oriented and organized individual who just want to help make someone's day...

  • Customer Service Representative

    2 weeks ago

    North York, Canada Domino's Full time

    **Full Job Description** Company Description As an Customer Service Representative (CSR), you are the first and sometimes the only person interacting with our Customers. Your contact with every Customer plays an essential role helping us create smiles by making lives easier. Your professionalism and optimism are vital to creating a pleasant experience for...

  • Customer Service Representative

    6 days ago

    North York, Canada Global Furniture Group Full time

    Global Furniture Group is looking for a detail oriented Customer Service Representative to join our Global Contract division. The position is based 100% on-site at our North York location. **GENERAL ACCOUNTABILITIES** The Customer Service Representative is accountable for ensuring an exceptional experience for our customers through our Canadian dealer...