Front of House Manager

2 weeks ago

Belleville, Canada IHOP Full time

The IHOP Restaurant FOH Manager reports directly to the Restaurant General Manager. The manager supervises all IHOP restaurant employees. Their primary responsibilities include managing operations in the front and back of the house with a high concentration on profitability and sales growth, while maintaining IHOP's standards of quality and service.

Responsibilities include:

- Financial reconciliation/reporting, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan
- Developing and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organization
- Managing the restaurant floor, focusing on regular contact with guests. Handling guest complaints in a professional and timely manner, making sure that the frequency of complaints is within acceptable limits.
- Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas.
- Carrying our supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
- Completing all required reports and paperwork accurately and on time. Maintaining personnel files with appropriate employment and legal documents.
- Available to work days, nights and weekends.

**Benefits**:
Competitive Pay
Flexible Hours
Paid Training
Advancement Opportunities

**Requirements**:

- High school diploma or equivalent experience.
- Previous Food and Beverage Management experience.
- Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; and ability to speak effectively before groups of employees and guests.

**Benefits**:

- Discounted or free food
- Flexible schedule

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed

Work Location: In person

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