Administration - Office Administrator

2 weeks ago

Brampton, Canada MCA Dental Full time

As an Office Administrator employed by MCA Dental Group, you are responsible for:

- Ensuring that patients are warmly welcomed and promptly attended to:

- Checking and updating patient information for each scheduled appointment;
- Checking patients in for their appointments;
- Communicating with patients while they wait, including letting them know if the schedule is running late;
- Ensuring that the reception area is well presented, welcoming and organized;
- Accurately entering all patient information into dental software, gathering relevant details and appropriately completing all required records ;
- Handle patient calls and inquiries regarding appointments, confirmations, changes and cancellations;
- Returning messages in a timely manner;
- Optimizing the efficiency of the patient appointment schedule, identifying gaps in the clinical schedule and making recommendations to the Office Manager and the Regional Operations Manager overseeing the practice’s performance.
- Managing patient tracking system and ensure accuracy for hygienists and dentists;
- Making follow-up calls to patients after treatment, as required;
- Handling patient referrals and other patient-related correspondence;
- Maintain professional and respectful relationships with patients, colleagues and other dental and medical professionals;
- Corresponding with insurance companies, including sending and receiving predeterminations;
- Collecting and receiving payments from patients and insurance companies and recording them accurately in the general ledger;
- Complying with firm policies regarding payment plans and payment collection;
- Assisting treatment coordinator (if applicable) and office manager with additional tasks, such as communicating with patients regarding the cost of major treatment plans prior to their appointment;
- Tracking various data points and create reports as required;
- Assisting with accounts receivable management (within practice guidelines);
- Printing and balancing end-of-day reports, including verifying that dental software end-of-day reports match POS reports;
- Making bank deposits as required.
- Understanding and complying with health and safety legal requirements;
- Participating in team meetings and contribute where appropriate;

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