Front Desk Agent The Pearle Hotel

The Front Desk Agent is responsible for providing an exceptional first impression, ensuring that each guest receives personalized service from check-in to check-out. This role involves managing reservations, coordinating additional services such as meals and spa treatments, and accommodating special requests to exceed guest expectations. The agent will work closely with various departments, including Bell, Valet and Housekeeping teams, to ensure seamless service delivery. By maintaining a thorough knowledge of the property and upholding health and safety standards, the Guest Service Agent plays a vital role in creating a memorable and luxurious experience for every guest.

Someone with a genuine passion for delivering personalized guest service and ensuring an exceptional experience. They should possess strong communication and organizational skills, with the ability to multitask and maintain attention to detail in a fast-paced environment. A proactive and positive attitude, along with the ability to collaborate effectively with team members across departments, is essential.

**Key Accountabilities**
- Develop a thorough understanding of room pricing, packages, room locations, and types to effectively assist guests with reservations and inquiries.
- Make hotel reservations, coordinating additional services such as meals, spa treatments, and other guest preferences to enhance the overall experience.
- Ensure that all guest reservation details are accurate, including coordinating special requests and ensuring auxiliary services like meals and spa treatments are properly booked.
- Provide a warm welcome to guests upon arrival, offering detailed information about on-site facilities, property updates, and activities available during their stay.
- Deliver personalized, exceptional service to guests, accommodating special requests whenever possible and working with the Bell Team to fulfill them promptly.
- Assist the Bell Team with luggage handling when needed, ensuring seamless service and guest satisfaction.
- Collaborate with Housekeeping and other departments to ensure timely and accurate fulfillment of guest requests.
- Handle office tasks such as cash management, posting to accounts, maintaining room keys, and coordinating departmental requests for smooth operations.
- Uphold Health and Safety regulations, ensuring a safe and secure environment for both guests and team members.
- Participate in team meetings, training sessions, and orientation programs to stay informed on Pearle's standards and continuously improve service delivery.
- Maintain punctuality, proper uniform presentation, and personal hygiene, demonstrating professionalism at all times.
- Act with integrity, taking responsibility for actions and decisions, while fostering positive relationships and contributing to a collaborative work environment.
- Arrive fully prepared for each shift with necessary tools and in full uniform to ensure a positive guest experience and efficient operations
- Additional Duties In addition to the accountabilities listed above, there may be other duties as assigned by your manager. These duties may vary slightly depending on the property.

**What we would like you to bring to the position**:

- Hospitality Management degree is an asset
- First Aid & CPR certification required (training provided if not currently certified)
- WHMIS Certification (training provided)
- “G” class driver’s license with a clean driving record
- 2+ years of upscale hospitality experience
- Hotel pre-opening experience is an asset
- Experience with luxury or Forbes recognized hotel systems is an asset
- Previous use of Micros, Open Table, Book4Time and Opera PMS an asset.
- Previous customer service experience required.
- Exceptional Guest Service: Ability to provide personalized, prompt, and professional service that exceeds guest expectations.
- Attention to Detail: Ensuring all reservation details, guest requests, and auxiliary services are accurately handled.
- Communication Skills: Strong verbal and written communication to interact with guests and coordinate with internal teams effectively.
- Problem-Solving: Quickly addressing guest concerns or requests with a solutions-oriented approach.
- Organization and Multitasking: Managing multiple tasks and responsibilities efficiently in a fast-paced environment.
- Team Collaboration: Working seamlessly with colleagues across departments to ensure a smooth and enjoyable guest experience

**Advantages of joining The Pearle Hotel & Spa Team**:

- Competitive wages
- Co-paid benefits for permanent team members after 3 months
- Discounts at all Pearle Hospitality restaurants, hotels and spas
- Marriott discounts
- Training and Development
- Growth opportunities
- On-Site Parking
- Wellness Program
- Amazing team and company culture
- Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection proce