Guest Services Agent

1 week ago

Burlington, Canada The Pearle Hotel and Spa, Autograph Collection Full time

**Key Accountabilities**
- Provide personalized, warm, sincere and exceptional guest service at every given opportunity.
- Use Guest Name and anticipate of each guest needs at every opportunity
- Assist guests with check-in and check-out, warmly welcoming them to the property and promoting repeat stays.
- Secure payment according to hotel policy
- Ensure guests are aware of facilities on site and provide information on any property updates or activities in place during their stay.
- Accommodate special request whenever possible, working closely with the Bell Team and At Your Service department to ensure actions are prompt and complete.
- Liaise with Housekeeping and other departments to ensure guests’ requests are followed through.
- Develop a thorough knowledge of room pricing and packages, room locations and types of room.
- Make hotel reservations for guests including coordinating meals and spa treatments.
- Review arriving guest reservations to ensure that all details are correct and auxiliary items including spa & meals are booked correctly.
- Assist Bell staff with luggage when required.
- Coordinate departmental requests as required.
- Perform office duties such as routine cash handling procedures, posting accounts, maintaining keys for rooms.
- Have a thorough knowledge of the property’s products, services and Marriott Bonvoy loyalty program
- Suggest additional products and services meeting our guests’ specific preferences
- All other duties as assigned

**What we would like you to bring to the position**:

- 2-3 years Guest Service Agent or Front Desk experience preferred
- Valid 'G' driver’s license with clean driver’s history
- **Knowledge**:Micros, Open Table and Opera PMS systems is an asset. Multi-line phone system
- **Communication**: Listen attentively to guest's questions and requests. Effectively share information about guest requests with relevant departments. Confidence in selling and up-selling products and services.
- **Organization**: Ability to multi-task effectively in a fast-paced environment and prioritize tasks as necessary.
- **Personable**: Professional appearance, positive and proactive attitude, and exhibits genuine and thoughtful hospitality in all interactions.

**Why join the Pearle Hospitality team at The Pearle Hotel & Spa**:

- Competitive wages
- Discounts at all Pearle Hospitality properties (restaurants, hotels and spas)
- Marriott Discounts
- Training and Development to support personal & professional growth
- Career opportunities across all Pearle Hospitality properties
- A fun place to work with an amazing team & company culture
- Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the individual noted in the posting._

**Salary**: From $19.00 per hour

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift

Work Location: One location

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