Wellness and Support Services Coordinator

**SUMMARY**

The Wellness & Support Services Coordinator oversees student appeals and advocacy, health and wellness initiatives, and acts as the main point of contact for the downtown campus. The incumbent oversees the OTSU’s social support services such as First Impressions and the Period Project.

**DUTIES AND RESPONSIBILITIES**

**Appeals**
- Researches and investigates university policies and relevant materials to aid in student appeals;
- Obtains relevant information from students necessary to assist them in filing an appeal;
- Provides information to appellants including relevant resources, university procedures, and forms;
- Provides advice to the appellant to aid in best practices and proper wording for submission of their appeal; and
- Follows up with students to notify them of next steps should their appeal be denied.

**Student Services**
- Oversees the Wellness Centre and First Impressions including, but not limited to: supervising the space, budgeting, coordinating with external vendors, bookings, and cleaning/restocking of the space;
- Main point of contact for advocacy-based services including, but not limited to the Period Project and Legal Services;
- Coordinates appointments for students utilizing the wellness space or accessing an external vendor, including processing intake forms;
- Ensures the Period Project is running efficiently by restocking product dispensers and completing inventory counts, liasion with vendor as necessary; and
- Processes payments for downtown locker rentals, locker rental agreements, and oversees the locker rental process and procedures.

**Customer Service & Event Planning**
- Represents the organization as the point of contact for the Downtown Campus;
- Promotes the services of the OTSU through tabling events at the Downtown Campus;
- Plans, manages, and executes small-scale wellness events; and
- Coordinates logistics of wellness events including, but not limited to, booking of rooms, filling out risk forms, invoices, and sourcing supplies.

**QUALIFICATIONS**
**Education**
- Post-secondary education in health education, psychology, counseling, social work, office administration or a related field required;
**Experience**
- Demonstrated experience in risk management and event coordination recommended;
- Ability to work cooperatively with people at all levels with respect;
- Previous customer service or office administration experience;
**Knowledge, Skills, & Abilities**
- Great organizational and time-management skills to manage multiple priorities;
- Ability to work effectively independently and as part of a team;
- Excellent verbal and written communication skills;
- Basic finance knowledge to explain budgeting and basic financial statements is preferred;
- Ability to think on your feet and respond quickly and efficiently in situations;

**WORKING CONDITIONS**

**Physical Effort**

Some physical labour (up to 25 lbs) may be required for events e.g. moving materials, setting up folding tables, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Physical Environment**

The work in this position is performed within routine office conditions. There is commuting between campuses.

**Sensory Attention**

Working on a computer, working with and communicating with students, staff and community members.

**Mental Stress**

Must be able to work in a fast paced environment and work through complex situations.

**APPLICATION INFORMATION**

The OTSU has a mandatory COVID-19 vaccination policy. All employees must be fully vaccinated against COVID-19 by receiving all required doses of a vaccine approved by Health Canada at least 14 days prior to the commencement of their employment, or as otherwise recommended by public health authorities. We will provide reasonable accommodation to individuals who are unable to be vaccinated for medical reasons or on the basis of any other protected ground, as required under applicable human rights legislation.

The student union acknowledges the lands and people of the Mississaugas of Scugog Island First Nation which is covered under the Williams Treaties. We are situated on the Traditional Territory of the Mississaugas, a branch of the greater Anishinaabeg Nation which includes Algonquin, Ojibway, Odawa and Pottawatomi.