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Client Care Manager

2 weeks ago

Stony Plain, Canada I Have A Chance Support Services Ltd. Full time

**Job Opportunity: Client Care Manager (CCM)**

**Location: Stony Plain, Edmonton, AB**

**About Us: Join our **Join our distinguished team at I Have a Chance Support Services Ltd. (IHAC) and play a pivotal role in enhancing the lives of individuals in need. At IHAC, we are devoted to creating an enriching and inclusive environment for our clients where they can thrive and embrace life's diverse experiences. We are dedicated to empowering to individuals in our care facing mental illness with commitment to fostering independence, we create nurturing environmental that inspire growth, development & meaningful experience join us in making a positive impact on the lives of vulnerable population. Join our dedicated team at I Have a Chance Support Services Ltd. As a Client Care Manager. We are seeking an enthusiastic and creative individual you lead our efforts in providing exceptional care and support to individuals on their journey to independence. strives to support and encourage people on a route to independence.

**Job Types**: Full-time, Permanent

**Salary**:$52,000.00-$60,000.00 per year

**Hours
- Monday to Thursday 8:30 AM to 4:00 PM. Friday 8:30 AM to 2:30 PM.**

**What we Offer**:

- Employer Paid Benefits, Including dental and extended Health Care.
- A competitive starting salary.
- On-site free parking.
- Collaborative and Inclusive Environment.
- Vacation entitlements, including a paid holiday break in December.
- Paid Time off & PTO for sick days for 24 hours (after six months of employment).
- Engaging and Vibrant Workplace Culture.
- Employee assistance program.
- Access to abundant training and development opportunities.
- Team-Building activities.
- A fun and engaging workplace.

**Role Summary**:
As a client Care Manager at IHAC you will lead a team committed to providing exceptional care for individuals facing behavioral issues and mental health challenges. Your role will involve creating a safe and nurturing environment where clients can thrive on their journey towards improved well-being and independence.

**Key Responsibilities**:

- Develop and implement individualized care plans tailored to clients with complex behavioral issues and mental health concerns, ensuring their unique needs are addressed.
- Leading the planning and execution of Person-Centered Meetings, fostering a collaborative approach to care that empowers clients to actively participate in their treatment and progress.
- Oversea the consistent implementation of established procedures and interventions, maintaining a structure and supportive environment.
- Support and develop programming to help individuals in care focus on positive behavior, mental wellness, and skill-building, enhancing client’s abilities to manage daily challenges.
- Maintain accurate and up-to-date client records, documentation, and progress reports to ensure complince with regulatory standards and facilitate effective communication among stakeholders.
- Provide guidance, support, and coaching to your team members, promotion a cohesive and understanding approach to managing clients' unique needs.
- Collaborate with healthcare professionals, therapists and external agencies to ensure a holistic and comprehensive approach to care for each client.
- Help scheduling and coordinating efforts with scheduling to ensure support for clients at all times.
- Participate in on-call rotations, offering guidance and crisis management support during off-hours as needed.

**Qualifications**
- **A Post-Secondary Degree in a related field of study.**
- **Clean Vulnerable Criminal Record Check.**
- **2+ years of relevant experience with strong understanding of behavioral challenges and mental health conditions.**
- **Strong knowledge of person-centered and group program planning as well as best practices for residential support work**
- **Effective leadership skills, with the ability to mentor and guide a team in a dynamic environment.**
- **Ability to navigate MS Office (including Excel, Word, Outlook and PowerPoint)**
- **Well-developed written and verbal communication skills**
- **Demonstrated time management and able to meet tight deadlines**
- **Work well under pressure and an ever-changing environment**
- **Strong communication skills both written and verbal**

**Why Choose IHAC**:
Embrace an unparalleled opportunity to make a profound impact as part of our nurturing team. Benefit from a continuous learning experience, a supportive professional ecosystem, and the chance to empower individuals to realize their full potential.

**Job Types**: Full-time, Permanent

**Salary**: $52,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- On call

Work Location: In person