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Front Desk Agent

2 weeks ago

Concord, Canada Residence Inn by Marriott Vaughan Full time

Genesis Hospitality embraces a culture of ‘Roll-Up Your Sleeves’ work ethic, in which the Guest is the most important aspect of our daily work. When any department needs help, members of other departments and the administration are there to help. Following the Golden Rules, all employees leave no Guest question unanswered, finding the answer out if they do not know it themselves. The most prominent characteristic within the Genesis culture is our ability to have fun while we work every day.

Role Responsibilities:
As a Front Desk Clerk, you have the responsibility to give our guests the best hospitality experience they can have by:
Assisting guests efficiently, courteously, and professionally at all times

Maintain a high level of service and hospitality

Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner

Post guest charges, collect payments, and follow all cash handling procedures as required by Genesis

Handle guest mail and messages with respect to privacy and professionalism

Be knowledgeable of the hotel brand and various programs (travel programs, special offers)

Be a great communicator to various departments and management on guest comments and concerns

Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance

Have full knowledge of hotel safety and emergency procedures

**Job Type**: Part-time

**Job Types**: Part-time, Permanent

**Salary**: $16.50-$18.00 per hour

Hotel Experience Asset

**Job Types**: Full-time, Part-time, Permanent

Pay: $18,000.00-$22,000.00 per hour

Schedule:

- 8 hour shift

**Experience**:

- Hotel: 1 year (preferred)

Work Location: In person