Customer Success Trainer

3 days ago

Toronto, Canada Aspire Software Full time

**Innquest Software is currently looking for a talented **Customer Success Trainer** who has experience with both legacy and modern software technologies and practices.**

InnQuest's office is in Tampa, Florida, with international offices in Australia, Canada, and the United Kingdom with resellers in the Caribbean, Fiji, New Zealand, Cambodia, Malaysia and South Africa.

**Overview**:
The **Customer Success Traine**r is responsible for the successful implementation of InnQuest Software products for clients who purchase Onsite Training by providing guidance in mapping out a Go Live plan, Database Build guidance and assistance and performing remote end user training. This is a critical role in the sales and support operations of InnQuest Software. The **Customer Success Trainer** serves as an ambassador to our customers, ensuring they are achieving great value from our line of products.

**Essential Job Functions**
- ** **Pre-Training Planning
- Contacting Client and gathering needed information to formulate a successful Go Live This will include a recommended Training Schedule for Key Staff
- Database Build
- Ensure that client has created the Database for Room Types, Rate Types, Rates, Accounting Structure,.. correctly and in a manner that will make their ongoing operation effective and easily managed, maximizing the features and benefits of the software, and helping to reduce support usage
- End User Training
- Provide effective Training on all InnQuest Software Products to end users remotely. Help in creating Leave Behind Training Guides, Check Lists,..
- Go Live
- Ensure that data transfer from previous PMS to roomMaster is handled accurately and that ledgers and availability are balanced and accurate. Help in establishing new procedures that require the use of InnQuest Software Products to help the property maximize their investment with InnQuest Software
- Sharing knowledge with other team members and helping them when necessary
- Creating Training Materials such as Knowledgebase Articles, Videos and Training Guides.

**Knowledge, Skills, and Abilities**:

- Excellent communications skills, both verbal and written are critical
- The ability to self-manage training schedule
- Good people management and conflict resolution skills
- Outstanding organizational skills and ability to work under pressure
- A proactive approach to problem-solving and a self-motivated
- Critical Thinking skills and the ability to foresee issues that can affect the successful implementation and manage that course correction is a must

**Education and Experience**:

- Job Experience in similar or associated role
- Minimum 2 Years Hotel Management Experience with critical role in use of Property Management Software Applications

There is room for career growth, and we want you to feel like part of the team

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