Technical Trainer

2 weeks ago

Toronto, Canada Harmonic Inc. Full time

**Technical Trainer**

Harmonic is the industry leading solution for the transformation for video, cable and media companies, with smarter, faster, and simpler video streaming and broadband services. We are at the forefront of industry innovations, with simplified streaming using the cloud or software as a service, or next-generation gigabit services for the cable market. To learn more, go to “About Harmonic”.

**Role Description**

Technical trainers at Harmonic work closely with internationally based sales, services, operations, product management and R&D teams to define learning needs, create and deliver Instructor Led Training (ILT) courses and support eLearning course developers with for Online Training (OLT) course creation.

In this role you will define training proposals for sales quotes and participate in training project management, as well as content lifecycle management from creation to archive. You will also deliver both remote and on-site training, which may require travel to customer locations or other Harmonic offices.

**Location**

Remote - this position is Remote with periodic travel.

**What you will be doing**
- Deliver training classes to Harmonic customers, partners, and internal teams.
- Create, maintain, and improve Harmonic’s training content deliverables.
- Collaborate with other Harmonic trainers and team members company-wide to define,
- Support the training team with training lab development and maintenance.
- Engage with customers, partners, and internal learners to teach classes, on-board into the Harmonic training platform, schedule trainings and answer training related questions.

**What you will need to succeed**
- Bachelor’s degree in computer science, Electronic Engineering, Telecommunications or equivalent experience.
- Previous training or teaching experience preferred.
- Previous experiences with creating training deliverables, using leaning management systems, Adobe captivate and/or other tools.
- Strong technical knowledge and curiosity.
- Fluent English.
- Fluent Spanish is preferred (additional languages are welcome).
- Knowledge of DOCSIS/CMTS, Networking, Video and QAM based configuration and troubleshooting.
- Expertise in IP network switching and routing protocols, TCP/IP stack.
- Experience in configuration and administration of ISO image, Kubernetes, Ubuntu and Linux-based servers.
- Excellent analytical, verbal, written, and interpersonal skills.
- Must demonstrate the ability to enthusiastically engage a technical audience. Will be asked to present on a technical topic during interview.

**Travel**

You may be required to travel up to 50% of the time.

**Diversity, Equality, and Inclusion at Harmonic**

At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.

LI-Remote

LI-KS1

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